Customer Service Representative

Company Description

At Harvest Events, we believe in the power of connection and community. Our mission is to empower non-profit organizations by crafting memorable, impactful events that resonate with their vision and engage their supporters. Specializing in small-scale events, we partner with non-profits to bring their aspirations to life, whether it's a fundraising gala, community outreach program, or volunteer appreciation gathering. Our dedicated team of event professionals is passionate about creativity and effective execution, ensuring each event not only meets but exceeds expectations.

Role Description

This is a full-time on-site role for a Customer Service Representative, located in Charlotte, NC. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, conducting sales presentations and enhancing customer experience. Daily tasks include addressing customer inquiries, resolving issues, and maintaining comprehensive knowledge of our services to assist clients effectively.

Qualifications

• Customer Service, Customer Support, Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work effectively in a team-oriented environment
• Prior experience in event planning or non-profit organizations is a plus