Computer Support Specialists
Job Title : Computer Support Specialists
Employment Type : Contract
Work Hours : 40 hrs. / week
Work site : 100% On Site
Location : 10 British American Blvd., Latham NY
Job Duration : 6 Months
Closing : 03 / 05 / 2024.
Minimum Education :
- High School Diplom
- Technical Degree / Certificate Program
Work Experience :
Minimum of 3 years of experience in technical support roles
Job Duties :
- Respond to calls and emails within the IT Call Center from users reporting technical issues related to hardware and software.
- Provide technical assistance and troubleshooting for issues with Windows 10 / 11, MS Office 365, Adobe software, laptops, printers, and scanners.
- Deliver excellent customer service through professional verbal and written communication.
- Collaborate effectively with team members to resolve technical problems efficiently.
Preferred Skills :
- Proficiency in software including Windows 10 / 11, MS Office 365, Adobe
- Familiarity with hardware components such as laptops, printers, and scanners
- Strong verbal and written communication skills
- bility to provide excellent customer service
- Capability to work collaboratively in a team environment
Misc. Information :
- Shift timings vary based on the needs of coverage within the call center, operating between 8 : 30am and 6 : 00pm.
- Free parking is available at the worksite location.
- Public transportation options include a nearby bus line with a 5-minute walk to the office, as well as access to Uber / Lyft services.
- The role initially requires 100% onsite presence for five weeks of training, followed by a hybrid schedule with two days remote and three days onsite.
- Interviews will be conducted via MS Teams with audio / video access required.
- Temporary contractors will be provided with necessary equipment such as a Badge ID, Laptop, Dock, Monitors, Keyboard-Mouse, and Bag, requiring them to sign a Terms and Agreement form.
- Training will be provided during the initial five weeks onsite.
- The role falls under the Administration department within the Information Technology Bureau.
The Nexus Staff Difference :
- Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
- We offer weekly payments via ACH (Automated Clearing House).
- Serving as Prime Vendors to New York State and New York City for over 10 years.
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