Customer Order Specialist

Trillium specializes in helping customers using vacuum systems and related products in a wide range of industries. We offer new and refurbished products, as well as repair services supporting dry pumps, oil-sealed pumps, blowers, cryogenic pumps, cold heads, helium compressors, chillers and gas abatement systems.

At Trillium, we believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That’s where you come in we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

The customer order specialist is to Provide routine and on-going support to the sales team, customers, production team, field service & other Trillium sites.

Main Responsibilities :

• Accurately enter customer purchase order information into the ERP (M2M)
• Review all quotes against orders for accurate & complete information
• Support clients through, phone calls, email, mailings, fax and training events to insure satisfaction and ongoing relationship
• Act as a communication liaison between sales, customers, field service and production
• Direct customers to appropriate person for support questions
• Execute Customer Service metrics reporting plans
• Coordinate customer product service return & warranty returns
• Prepares customer info packet included with service product
• Other duties as assigned

Qualifications : To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily.

• Highly detail oriented
• Ability to communicate effectively both in written and verbal format.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing environment.
• Ability to foster communication among colleagues / team members in manager’s absence
• Exhibits initiative, responsibility, and flexibility
• Ability to operate telephone, photocopier, fax machine, mail machines and computerworkstation
• Must be proficient in MS Office software Word, Excel, Power Point
• Ability to accurately calculate figures and amounts such as discounts, proportions, and percentages

Education and / or Experience :

• High School diploma or equivalent
• College or specific relevant coursework preferred
• Industry experience preferred

Language Skills :

• Ability to read, analyze and interpret written document
• Ability to respond in a professional manner to common inquiries
• Ability to prepare reports, and write business correspondence

In return, we offer you : Benefits : Medical / Dental / Vision, 401-k, company paid short term disability, long term disability, life insurance, generous vacation (3 weeks / year) - sick time (40hrs / year) - and floating holidays (5 per year), education reimbursement, referral bonus and paid holidays

Trillium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees