Education Support Specialist

Education Support Specialist

10000614

Fairfax, VA

Classified Staff

Opening on : Jan 24 2024

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Department : Col of Engineering and Computing

Classification : Education Support Spec 2

Job Category : Classified Staff

Job Type : Full-Time

Work Schedule : Full-time (1.0 FTE, 40 hrs / wk)

Location : Fairfax, VA

Telework Friendly : Hybrid Eligible

Pay Band : 03

Salary : Salary commensurate with education and experience

Criminal Background Check : Yes

About the Department :

The purpose of the Undergraduate Student Services Office within the College of Engineering and Computing (CEC) is to serve undergraduate students by being the focal point of knowledge regarding policies / procedures, program offerings / requirements, and university resources.

• Primary responsibilities of the Office of the Associate Dean for Undergraduate Programs include the following activities : processing of academic requests;
• marketing undergraduate programs and recruiting high school and transfer students; providing retention and other student support services;
• coordinating career related programs and activities; providing opportunities for student professional development; preparing appropriate reports and documents related to program assessment and student retention;

managing curriculum and program development processes; preparing informational materials; and publicizing activities to students and faculty.

About the Position :

The primary purpose of the Education Support Specialist is to provide administrative and technical support for programs associated with the CEC Undergraduate Student Services Office.

Responsibilities include the following : supporting requests from and serving as a resource for students, faculty / staff, and the CEC service community;

preparing and disseminating program information; monitoring the academic progress of students; and preparing reports essential for development / implementation of student retention strategies.

Responsibilities : Student Support :

Student Support :

• Receives academic requests, reviews for accuracy, verifies documents, and provides to Associate Dean for review. Communicates decisions to students;
• Responds to request inquiries via phone and email;
• Maintains electronic student file folders and updates as student requests are processed;
• Stays up to date on university and CEC academic policy and processes for student requests;
• Assists with end of semester termination and warning review; and
• Develops and maintains a working relationship with staff across campus offering services to undergraduate students (i.e.

Registrar, Financial Aid, CAPS, Academic Advising Center, etc.).

Office Support :

• Serves as secondary "first point of contact" for calls, visitors, and general email inquiries;
• Creates facilities work orders as needed;
• Serves as backup contact and support for CEC Peer Mentors;
• Mentors new CEC UGSS staff members on processes associated with student requests and other day-to-day responsibilities in the UGSS office; and
• Updates UGSS forms.

Data Collection and Analysis :

• Obtains, organizes, interprets, and presents data relevant to CEC UGSS policies and procedures and to CEC UG student success;
• Uses services such as MicroStrategy to collect and organize relevant data for UGSS office analysis; and
• Creates, examines, and manipulates spreadsheets.

Recruiting and Outreach :

• Supports CEC Undergraduate Student Services Office at University Orientation sessions, CEC Research Celebration, CEC Visit Days, Degree Celebrations, and other various recruiting, outreach, and celebration events; and
• Assists with event planning, communication, and day-of attendance.

Website and Communications :

• Maintains and updates websites related to CEC Undergraduate Student Services, CEC Undergraduate forms, and the CEC Peer Mentor Center; and
• Compiles and distributes undergraduate weekly announcements.

Required Qualifications :

• High school diploma or equivalent;
• Mid-level professional experience in an office setting;
• Experience with confidential record keeping;
• Knowledge of general office procedures;
• Advanced computer skills, particularly in Microsoft Office Suite and Adobe;
• Aptitude to learn new software and internet applications;
• Demonstrated skill in using institutional databases, public access sites, and primary research skills to obtain and organize information;
• Ability to coordinate a variety of activities simultaneously;
• Demonstrated clear communication and problem-solving skills;
• Ability to exercise independent, sound judgement with accuracy and attention to detail;
• Demonstrated skill in working as part of a team;
• Ability to work effectively with diverse clients including students, parents, faculty, and staff; and
• Ability to maintain a high degree of confidentiality and accuracy in dealing with clients and all academic requests / forms.

Preferred Qualifications :

• Bachelor's degree in related field;
• Experience in a higher education setting;
• Experience with Banner, eVA, Patriot Web, and MicroStrategy;
• Experience with event planning;
• General knowledge of university policies and procedures; and
• Knowledge of university resources.

Instructions to Applicants :

For full consideration, applicants must apply for the Education Support Specialist at https : / / jobs.gmu.edu / ; complete and submit the online application;

and provide a cover letter, resume, and a list of three professional references with contact information.

Posting Open Date : January 24, 2024

For Full Consideration, Apply by : February 21, 2024

Open Until Filled? : Yes

Mason Engineering : The Future of Engineering is Here

About the College

The College of Engineering and Computing (CEC) at George Mason University is a fast-growing force for innovation in research and education.

Ranked nationally in the top 100 in both undergraduate and graduate education, the CEC enrolled a record high of 10,933 students in fall 2023.

The college has 34 undergraduate, master's and doctoral degree programs including several first-in-the-nation offerings.

Of its 320 full-time faculty, 93 are tenured, 77 are tenure-track, 90 are term faculty, and 60 are research faculty. As part of a nationally ranked research university, CEC research teams expended $65 million in sponsored research awards in the past year and had projects with over $119 million in current and anticipated awards.

The college stands out for its leading research in areas such as artificial intelligence, data analytics engineering, cybersecurity engineering, biomedical imaging and devices, healthcare, autonomous systems, 5G / Next G communications, systems architectures, computational biomedicine, advanced materials and manufacturing, sustainable infrastructure, and more.

The college encourages and supports multidisciplinary research and provides ample opportunity for faculty to work with other disciplines.

About the University and the Region

George Mason University is the largest and most diverse public research university in Virginia, with an enrollment of more than 40,000 students studying in over 200 degree programs.

Mason is an innovative, entrepreneurial institution with national distinction in a range of academic fields. It was classified as an R1 research institution in 2016 by the Carnegie Classifications of Institutes of Higher Education.

The university has campuses in Fairfax, Arlington, and Prince William County. Its proximity to Washington, D.C. provides unmatched geographical access to federal agencies and national laboratories.

Northern Virginia is also home to one of the largest concentrations of high-tech firms in the nation, providing excellent opportunities for interaction with industry.

The region is consistently rated as being among the best places to live in the country and has an outstanding local public school system.

About the Future

In conjunction with Amazon's decision to establish a second headquarters in Northern Virginia, the Commonwealth of Virginia announced a multi-year plan to invest in the growth of degree programs in computing.

As a result, Mason has committed to accelerate its plans to grow its capacity in computing and high-tech fields. Among the university's exciting initiatives are the launch of the Institute for Digital Innovation-a university think tank and incubator to serve the digital economy-and the expansion of Mason Square, home to its Arlington facilities.

In 2025, Fuse a new 355,000 square foot building, will open to students, faculty, and research teams. This net-zero facility will house the Institute for Digital Innovation, state-of the-art classrooms, labs, and collaborative spaces.

It will also include retail space, and leasing opportunities for local businesses. These initiatives reflect hundreds of millions of dollars in new investment by Mason that will rapidly elevate the university's already leading national position in computing and related areas.