Communications Specialist/Dispatcher CrowdRx

Responsibilities

IMMEDIATELY HIRING!

Communications Specialist / Dispatcher

FULL-TIME Opportunity

Location : New York, New York

We’re hiring Communications Specialists / Dispatchers to join our team at our Greater

NYC Venues. This team member will coordinate and dispatch EMS and clinical resources at

major events and venues often while operating in event operation centers and incident

command posts. In this role the team member will also support the clinical team by delivering

high-quality patient care and customer service to event guests, venue and event staff to our

local partners at special events in fixed and temporary venues in and around NYC.

Responsibilities :

• Ensures that event activities are aligned with CrowdRx goals and strategic plan.
• Understands and adequately implements the concepts of Emergency Medical

Dispatch published in Principles of Emergency Medical Dispatch as a minimum

standard of care.

Properly tracks incidents in the venue’s incident management system in a timely

and clear manner.

Operates telecommunications and two-way radio equipment in a clear and timely

manner.

Communicates with other public safety agencies to coordinate additional

resources or provide incident information.

Allocates EMS resources properly as the need arises by application of appropriate

decision-making rules and approved protocols.

Delivers on-site BLS level care in accordance with all applicable medical guidelines

and protocols.

Calmly and professionally responds to calls for emergency medical assistance and

public safety issues within assigned venue or event area.

Coordinates and arranges emergent and non-emergent transport for patients to

higher level of care.

Communicates effectively with venue or event staff and other local officials to

provide critical information.

Utilizes medical equipment and procedures as required to provide appropriate

and high-quality patient care.

Responsible and accountable for completeness and accuracy of paperwork

related to position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift.
• Properly maintains all issued uniforms and response gear and utilize all personal

protective equipment.

• Keeps current on all required state certifications / licenses.
• Monitors and maintains the condition of first aid offices and medical gear,

ensuring that all supplies and equipment are in-date and in proper working

order.

Follows all policies and procedures and ensure compliance with all established

report times.

• Maintains prompt and regular attendance.
• Communicates public health / safety issues to venue staff and internal

management.

Minimum Required Qualifications :

• High school diploma or GED required.
• State Emergency Medical Technician or Paramedic credential required.
• Applicable State certification(s)
• CPR Certification, healthcare provider, professional rescuer or similar course

required.

Effective oral, written, and interpersonal communication skills on telephone,

radio, and face to face interaction.

Emergency Medical Dispatcher certification (existing or ability to complete

internal course within 2 months of hire date)

• 1+ years experience as an EMS provider preferred.
• Must have telecommunications experience or have at least one year’s

experience as an EMS or public safety dispatcher.

• Effective customer service skills.
• Basic computer skills.
• A working understanding of Special Event Dispatching.

Why Choose CrowdRx? As a leader in event medical services, is one of ’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services.

View the stories on how our employees provide care to the world at . Learn how our are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at .

Qualifications

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.

Our Benefits

MEDICAL - GMR offers four different plan options, allowing you to select the right option for you and your family. Our plans cover the full cost of preventive services and include in-network prescription drug coverage.

Our high-deductible plans allow you to open and contribute to a tax-advantaged Health Savings Account (HSA). We also offer Health Care and Dependent Care Flexible Spending Accounts (FSAs), allowing you to set aside tax-free dollars for certain expenses.

RETIREMENT - We offer a 401(k) retirement plan to eligible employees and a company match of 50% of your contributions, up to 8% of your compensation continued.

For certain employees who face 401(k) contribution limitations due to higher income levels, we also offer a deferred compensation plan and match.

We also offer financial counseling through our Employee Assistance Program and retirement plan vendor.

VISION - Our two vision plan options cover exams, lenses and frames, and contacts in lieu of eyewear.

TELEMEDICINE - GMR provides a telemedicine benefit through Teladoc for our employees and their dependents. Teladoc offers convenient phone and video care for many medical conditions for a low, fixed copay.

DENTAL - We offer two dental plans, including a plan that covers orthodontics.

SURVIVOR BENEFITS - GMR provides company paid Life and Accidental Death & Dismemberment (AD&D) Insurance. In addition, we offer an option to buy additional coverage for you, your spouse and your children at affordable rates.

INCOME PROTECTION - We offer company paid short-term and long-term disability insurance to protect a portion of your income in case of disability or extended illness.

VOLUNTARY BENEFIT OPTIONS - We offer a variety of other optional benefits including financial wellness services, legal coverage, identity theft protection and more.

The benefits listed apply to most core non-union positions. Union position benefits are dictated by their specific Collective Bargaining Agreement.