Asset Resolution Specialist
Overview
Asset Resolution Specialist is responsible for the collection of overdue payments for Single Family Loans, Home Equity Lines of Credit and Credit Cards while minimizing collection costs and loan losses on assigned accounts.
This role conducts timely and effective collection follow-up in varying stages, and on accounts where a potential for risk to the Bank is evident.
This position is open for additional responsibility which could include monitoring Bankruptcies, initiating Notice of Defaults and processing Foreclosures.
The specialist must follow and ensure compliance with all regulatory compliance requirements and provide statistical reporting.
Responsibilities
- Make collection calls on delinquent SFR mortgage, home equity lines of credit (HELOC) and credit cards obtaining reason for delinquency.
- Verify customer contact information and accurately document conversation into the collections servicing systems.
- Assist customers in setting payment arrangements while adhering to the Fair Debt Collections Practice Act (FDCPA) and internal policies and procedures.
- Ensure compliance with state, federal regulations, and investor guidelines.
- Monitor Bankruptcy (BK) filings on an as needed basis to support the Bankruptcy and Foreclosure Specialists.
- Handle the foreclosure process for mortgage, HELOC and investor delinquent mortgage loans, including Notice of Intent, Notice of Default, foreclosure bid, etc. as needed.
- Interact with inside and outside attorneys when legal issues arise on foreclosures, bankruptcy or pending litigation and settlement agreements if needed.
- Other duties as assigned.
Qualifications
- Bachelor’s Degree or equivalent education and work experience required.
- 2-3 + years of mortgage or other default experience with background in loss mitigations solutions, bankruptcy, and foreclosure.
- Requires an in-depth knowledge of Fair Debt Collection Practices Act (FDCPA) as well as Fair Lending and Fair Housing Acts
- Knowledge of Fannie Mae investor guidelines for servicing past due loans
- Strong analytical and problem-solving skills.
- Excellent verbal, written and interpersonal communication skills.
- Prefer Experience in Black Knight (MSP) and FIS systems preferred.
- Bi-lingual preferred Mandarin
- Proficient with Microsoft suite of office products, including Word, Excel, PowerPoint & Vision
Compensation
The base pay range for this position is USD $20.00 / Hr. - USD $28.00 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.
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