Data Center Technician III

Job Description

Fidelity Enterprise Infrastructure is currently hiring a Data Center Technician III for the Data Center and Colocation Operations team.

Main responsibility is to provide implementation and support services across several different platforms including telephony, network infrastructure (LAN / WAN / SAN), server hardware and storage devices.

As a member of the Data Center Operations Team, the successful applicant will be involved in activities including the installation, support, and decommissioning activities related to above mentioned platforms.

They will have the capability to cable, label, and test server & network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential.

Additional responsibilities include critical space management, asset management / inventory control and strict consistency to change and incident management policies.

This role will include 4-10-hour days over a weekend while working a 2nd or 3rd shift schedule.

The Expertise You Have and The Skills You Bring

High School Diploma / 2 Years of College

4+ years data center support

Extensive knowledge of TCP / IP networking protocols, WAN, LAN, SAN, voice technologies

Ability to use telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet / DWDM / SONET and cable media testers.

Basic background on enterprise data center facilities infrastructure including Power / Cooling / Fire suppression / Security-Access Control

Experience with racking and stacking & cabling and labeling of servers.

Knowledge in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation.

Superb communication and writing skills. Good interpersonal skills and ability to manage several priorities in a rapidly changing environment.

The Value You Deliver

Data Center infrastructure support and problem resolution of complex hardware and software issues across several communication platforms

Installation and Decommissioning of IT equipment Includes creating project plans (network connectivity, port turn up, DNS), asset management, physical rack / stack of equipment, initial device configuration, physical layer connectivity.

Critical space planning Ensure proper placement of IT equipment based on environmental factors and IT dependencies.

Change and incident management coordination.

Collaboration with critical EI partners and facility engineering ensuring timely delivery of IT equipment and infrastructure.

Asset / Inventory management Track and document all IT assets in CMDB tool throughout device lifecycle.

Manage physical layer telecom connectivity and structured cable plant design.

Assist in developing department policies and procedures.

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