$500 sign on bonus available.
PURPOSE / FUNCTION / SUMMARY
As a Customer Technical Support professional at Roper Whitney LLC, you will be responsible for handling technical calls from customers and working alongside field service technicians, the service manager, and the engineering department to troubleshoot any electrical or mechanical issues they may be experiencing.
Your expertise will help customers identify a repair strategy that can get their machines back up and running as soon as possible.
ESSENTIAL FUNCTIONS
- Supervise customers with their machines troubleshooting via telephone
- Keep a log of all calls on Internal service software (Freshdesk)
- Familiar with a variety of the field's concepts, practices, and procedures
- Advise on replacement parts needed to repair a machine mechanically and / or electrically
- Program computers for machines in the field (customer or service orders)
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Education / Training :
Associate Degree in Computers, Mechatronics, Electrical, or equivalent position experience
Experience / Skills :
- 3 to 5 years of related experience in a manufacturing environment are preferred, but not essential
- Must possess excellent communication, organizational, computer, and interpersonal skills
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