Client Support Specialist III - (AJC)

This position will serve as a Client Services Specialist for the CoxNext sales team, managing post sales responsibilities for assigned accounts.

This individual is responsible for building advertiser relationships while working in a collaborative sales environment.

This person will be the point of contact for assigned clients and handle all requests. This individual is tasked with the coordination and collection of all necessary information related to campaign launch, alignment with client goals, campaign reporting and presenting.

This role will coordinate internally with their manager, account executives, fulfillment teams and order entry teams. This individual will be accountable for the account and focus on the success of the client's campaign, identifying opportunities for upsell and retention of the revenue.

The Specialist will be client facing and present reporting on a monthly or quarterly basis. This individual will be well versed in all print and digital products and manage up to $5M in revenue.

As needed, this role will assist in pre-sales activities that include compiling research, presentation development and participation.

15% Pre-sale Client Support Duties

• Pre-sales responsibilities include marketing research, analysis, presentation development and category intelligence.
• Attend prospect pitch meetings as needed.

75% Client Facing Duties

• Primary job duty is to consultatively support, retain and grow customer accounts in conjunction with account executives.
• Manage post sales fulfillment of all assigned accounts working collaboratively with ad ops, digital services teams, creative, QA, and sales team / management.
• Utilize sales automation systems (CRM, Ticketing, creative workflow) to manage day to day activity and update AE and manager on client performance through system generated reports and customer dashboard.
• Generate necessary paperwork to order / flight and adjust all products relevant to the client.
• Provide and present detailed campaign reporting based on client KPIs.
• Meet and exceed client KPIs and identify opportunities top upsell and increase revenue.
• Achieve excellent / very good rating on client satisfaction feedback reports.
• Achieve budgeted annual revenue retention rates on key accounts.
• Identify potential issues and troubleshoot or escalate based on scenario.
• Communicate clearly the progress of monthly / quarterly / annual campaigns and initiatives to internal and external stakeholders

10% Training

• Participate in product and sales training to stay on top of current product offerings and learn new products as they become available.
• Educate and present new product opportunities and initiatives to clients.

Position Requirements

Education

Bachelor's Degree in Marketing / Advertising or related field preferred.

Certifications / Specialized Training

Google Ads (Search and Display) certification preferred.

Yrs & Type of Experience

• 3-5 years sales / account management experience; prior advertising sales / agency experience a plus.
• Excellent computer skills (Word, Excel, Power Point) required
• Participated in client meetings and presentations.
• Understanding of digital media, analytics, and reporting,

Additional Requirements

• Maintain a strong understanding of assigned accounts and industries as well as advanced product expertise.
• Solid abilities in identifying revenue generating opportunities for existing and new customers.
• Able to work independently and as part of a team to close client business.
• Excellent analytical, written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Strong customer service skills including quick response time and accurate issue resolution.
• Results-driven and highly accountable.
• Self-directed, motivated and exceptional multi-tasking abilities.

USD 38,200.00 - 57,400.00 per year

Compensation :

Compensation includes a base salary of $38,200.00 - $57,400.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.

In addition to the salary range identified herein, this role is also eligible for an annual incentive / commission target of $12,000.00.

Benefits :

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.

Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

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