Account Supervisor, Retail

Overview

We are looking for an Account Supervisor to join our team!

Are you looking for the opportunity to be a communications all-star and rack up some Cannes Lions while you’re at it? Read on.

About the Job

We’re in need of someone with a positive, hustler spirit to work on our Wendy’s business. Every day we break through with high-impact, sassy-and-smart activations that are groundbreaking and innovative, driving sales and enhancing brand reputation.

So, do you want to be a part of that? Do you see yourself leading a team of smart, creative folks who come to work with a smile each and every day?

Do you like surrounding yourself with people who genuinely care about and enjoy working with each other? Yes, yes and YES?

Then stop reading this and start applying for this job because it sounds like we’ll pair quite nicely!

An Account Supervisor must be able to manage the teams and budgets on sizable accounts with responsibility for quality of account service, incremental growth and employee development.

You must be able to multitask efficiently and have excellent communication, writing, editing, social / media relations skills, able to spot trends, and apply various measurement tools on the accounts you manage.

• Act as primary contact to clients, continually fostering client-agency relationship to build trust and become a valuable resource to clients
• Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs
• Troubleshoot client problems as they arise; seek senior management input whenever appropriate
• Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities
• Represent agency and work in client integrated agency meetings, helping to troubleshoot and identify opportunities for collaboration
• Lead account team(s) in working effectively and in the best interest of client(s)
• Demonstrate proficiency in writing and editing materials including programs, proposals, press materials, byline articles, speeches, correspondence, reports, etc.
• Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others
• Manage account financials including budget allocation and control, client billing, supplier invoicing and purchase orders;

ensure team billability and account profitability

• Work with account team(s) to build incremental business
• Communicate account status to agency management regularly
• Participate in new business programming and presentations

Qualifications

Any combination of education and experience providing the required skills and knowledge for successful performance would qualify.

Typical qualifications would be equivalent to :

• Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred. Master’s degree in a communications field desirable
• Minimum of 5 years of large agency and / or public relations experience, ideally within the Retail, QSR or Food space
• Demonstrated record in building strong client relationships and delivering programs that exceeded anticipated results
• Proven track record in growing business
• Demonstrated experience as a team leader and culture bearer
• Direct experience in building and managing teams and interfacing with integrated agency teams

About Ketchum

As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical.

Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds.

And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between.

We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world and how it responds to ideas through communication.

We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!

What we offer

• Robust benefits program
• Hybrid work schedule : three days a week in the office
• Generous time off policies
• Retirement program with company match
• Workplace flexibility
• Business casual dress code
• Workplace and off-site social gatherings
• Yoga @ work
• Professional learning and development opportunities
• Tuition reimbursement
• Paid maternity / paternity leave
• Transit benefits

Interested? We’ve got an opportunity for you.

The salary range for this position is $75,000 to $90,000. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, education, years of experience, past training, skills and abilities of applicant, internal equity and local geographic market data.

A range of medical, dental, vision, 401(k) matching, paid time off, and / or other benefits also are available. Employees from diverse or underrepresented backgrounds are encouraged to apply.

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EOE / AA / M / F / V / D

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors prohibited by law.

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