Business Systems Analyst

This Jobot Job is hosted by : Merwan Zattam

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Salary : $110,000 - $130,000 per year

A bit about us :

Since 1980, our client has been delivering tailored chemical solutions and individualized support. With three facilities and a workforce exceeding 300, we're equipped to fulfill our customers' production requirements without compromising on personalized attention.

Our size enables us to handle tasks efficiently, while our commitment to caring remains unwavering, regardless of our expansion and the introduction of new services.

Why join us?

Our client offer an excellent benefit package, including :

Medical, Dental, and Vision Insurance

Company Paid Short-Term Disability and AD&D

On-Site Nurse

Company Paid Employee Assistance Plan

401k with match

And much more...

Job Details

POSITION SUMMARY

The Business Systems Analyst conducts analysis, defines business processes; prepares and conducts training, and troubleshoots various business system environments.

This role owns the customer service relationship with the assigned business areas. The BSA serves as a liaison between the business and the application vendors, translating business requirements into applications requirements and designs and managing the vendor delivery.

The position is responsible to advise the evaluation, and implementation, of the Enterprise Resource Planning (ERP) system as well as other critical applications.

Customizes and configures workflows to enable the integration of optimized processes and application utilization. Must have a creative approach to problem solving and excellent influencing abilities.

Must research in-depth IT solutions. Superb interpersonal and communication skills, both written and verbal, are also key.

ESSENTIAL FUNCTIONS

Acts as liaison between internal business units and IT

Acts as a liaison between IT and application vendors

Research, design, develop, and implement that enhance the company’s manufacturing and support environments

Configures, installs, loads data and tests ERP, as well as other software packages

Technical writing, including analysis and document preparation

Works with clients to define user requirements, specifications, and expectations

Maintains detailed understanding of business processes to deliver user’s business requirements and provide day to day support

Provides business analysis on Document Management for all departments

Participates in Project Management as needed

Participates in cross functional teams to analyze business opportunities and contribute to systematic and process-oriented solutions

Work with vendors / developers to track and resolve applications bugs, patch releases, and upgrades

Provide Tier II support to users utilizing the business systems, such as the ERP

Participate in afterhours support, as necessary

Builds reports for Management, Power BI experience a plus

Performs tasks typically expected of an Applications Analyst role supporting an ERP environment to include but not limited to :

Lead business requirement and design sessions

Based on information gathered, create requirement documents and functional design specifications

Provide project input related to project, communication, testing, training, and cutover plans

Track and report on testing defects, project issues, action items, etc.

Develop test scripts and complete system testing

Prepare for and guide testing cycles including User Acceptance Testing

Provide production support and develop support documentation

EDUCATION

Bachelor’s degree in computer science or a related field from an accredited institution

Minimum of 2 years’ experience in an applications development or business analyst role

Ability to work in US without Company sponsorship.

EXPERIENCE

Experience with chemical, or batch, manufacturing a plus

Experience with Microsoft D365 a plus

Experience with Power BI a plus

Experience with O365 suite a plus

Experience with Azure DevOps a plus

Experience with DocuWare a plus

SKILLS & ABILITIES

Excellent communication skills -written and verbal.

Excellent customer service skills along with the ability to understand the business processes and needs of the customer

Exceptional critical thinking and problem-solving ability

Ability to create new process workflows, procedures, and / or training documentation

Strong interpersonal skills to develop relationships with non-technical

Ability to understand and resolve complex technical issues

Ability to work with minimal supervision

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