Lead Director – Observability Engineering

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As CVS Health continues to grow, we are looking for experienced leaders to ensure our systems remain stable and performant as we scale.

The Lead Director of Observability Engineering is a critical leadership role within Solutions Architecture and Infrastructure Platforms, reporting directly to the Executive Director of Observability and Performance.

This position is responsible for leading a team of engineers focused on building next generation Observability systems to enable effective delivery and analysis of metrics, events, logging & tracing, generate performance and stability insights, and forecast system and environmental capacity needs as part of the broader Observability team.

In addition to helping define the roadmap for the next 3-5 years, you will be interacting with many other managers and their teams at CVS Health, who rely on the Observability ecosystem to deliver stable and scalable services to our customers.

Responsibilities

Program Development and Modernization Develop a plan to rationalize and modernize observability platforms, delivering an efficient observability ecosystem that meets the unique needs of CVS Health.

Spearhead the transition of services from numerous legacy platforms, improving operational visibility and predictability.

This involves designing and implementing complex solutions, configuring workflows, scripting, and making other adjustments to optimize platforms for specific business processes, and ensuring solutions align with the organization’s goals.

Team Leadership and Mentoring : Provide guidance and leadership to the Observability Engineering team. This involves hiring and developing talent, mentoring and supporting junior team members, assigning tasks, and ensuring projects are on track.

Foster collaboration and knowledge sharing within the team.

Architecture and Design : Work on defining the overall architecture of the Observability environment, including observability standards, data models, integrations, and security controls.

Validate that platforms are scalable, reliable, and aligned with best practices.

Project Management : Engage executives, department heads, and IT teams to plan, execute, and oversee Observability projects.

This includes planning, coordinating, and overseeing systems implementation and service transition projects, managing project timelines and resources, and confirming that deliverables are met within budget and scope.

This also involves communicating project progress to stakeholders.

Stakeholder Management - Cultivate and maintain relationships with application owners ensuring our observability standards, products, and services continue to meet their evolving needs.

Establish partnerships to identify opportunities for automation, innovation, and operational excellence.

Required Qualifications

1. 10+ years of experience in IT operations, systems engineering, DevOps, SRE, or a related field, with at least 5 years in a leadership role overseeing observability or similar functions within a large enterprise (Fortune 100).

2. 5 years of experience in development of a high performing team and interface with all levels of the organization; Ability to participate in development of resource plans and structures, and influence organizational priorities.

3. 5 years of Outstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders across all levels of the organization;

Must be able to set goals and participate in strategic initiatives for a team

4. 8 years of Experience designing and implementing observability frameworks for large-scale, distributed systems, encompassing legacy and modern technologies;

Experience leading a major observability platform migration. Demonstrable experience building custom monitoring solutions.

5. 5 years of Experience building and implementing operational data models. Experience designing and deploying data lakes and data pipelines in an enterprise environment.

6. 3 years of Experience with enterprise demand analysis, capacity planning, and performance engineering.

7. 8 years of experience in on-premises infrastructure, cloud infrastructure, and application architectures; Strong background in cloud-native technologies and architectures (e.

g., Kubernetes, Docker, microservices) and an understanding of the unique challenges they pose to observability.

8. 5 years of experience developing automation solutions and workflows for deployment, event correlation, and incident remediation.

9. Experience and / or expertise with the following :

• Core Platforms & Languages : Python, Java, Javascript, XML, JSON - 5 years
• Application Programming Interfaces (API) : REST, SOAP - 5 years
• Source Control : Github / GitOps - 5 years
• Data Engineering, Data Lifecycle management, Big Data architectures -5 years

10. 8 years of experience in a variety of observability tools and standards (e.g., App Dynamics, Prometheus, Grafana stack, ELK stack, Splunk, Dynatrace, OTEL).

11. 8 years of Exceptional project and program management skills, with a proven track record of managing and prioritizing multiple simultaneous initiatives to successful completion.

12. 10 years of experience in owning problems end-to-end, willingness to obtain any required knowledge to get the job done.

Preferred Qualifications

Knowledge of the healthcare industry's regulatory landscape, particularly in the context of data security and privacy, is desirable.

Education-

Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is :

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.