Fleet Support Engineer
The Fleet Support Engineer on the BaseOps team will be actively engaged in the operational uptime of our fleet.
The primary responsibilities include the diagnosis of complex hardware / software-related issues, interfacing with cross-functional engineering teams to drive resolution, capturing the troubleshooting details and placing them in the internal knowledge database, and generally being available to support the daily technical operations.
Responsibilities :
Point of contact for real-time escalation from technicians of fleet issues
Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed and resolved
Establishing diagnostic procedures to expedite troubleshooting in the future
Historical review of vehicle / fleet data, parsing and interpreting vehicle logs and their physical implications
Work with engineering design to improve tooling and detection of issues
Work to implement effective countermeasures across the fleet
Define / capture required data points to validate issue resolution
Qualifications :
Minimum of 2-4 years of relevant experience in transportation, aerospace, or autonomous vehicles
Bachelor’s degree in Electrical Engineering, Computer Engineering or Automotive Engineering
Experience with low / high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot
Understanding of hardware and software systems architecture, communications to support in an operations setting
Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
Self-starter, ability to build relationships across the company
Ability to comprehend schematics, electrical diagrams, connector end views / pinout.
Experience with electric vehicle technology
Experience with remotely supporting vehicle troubleshooting
Hands-on experience with vehicle hardware
Experience with Linux & Python-based programming systems for fleet-level data processing
Experience with software that interfaces with hardware
Familiarity with networking, TCP, and socket programming
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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