Contact Center Associate
Job ID : 19803 - Contact Center Associate
Location : Remote, Florida only
Pay : $19.00 per hour
Schedule : M-Saturday, 11 : 00 AM to 8 : 00 PM EST
Saturday rotation : (9) hour days so they can work (4) hours on the Saturday
Must be flexible to work Saturday shifts
Department hours :
M-F 8 : 00 AM – 8 : 00 PM EST
SAT 10 : 00 AM – 2 : 00 PM
SUN Closed
Type : Contract to Hire, 6 month contract period
Job duties :
- Assist with approximately 60-80 inbound calls daily
- Place outbound follow-up calls
- Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
- Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions.
via phone, email, chat, and fax.
- Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
- Participate in contact center fraud prevention and awareness.
Requirements :
- Must have stable recent employment history
- Must have experience with high volume call center, meeting KPIs
- Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400
- Must have ethernet connectivity (no WiFi) in a private, designated workspace
- No previous commitments first (90) days
- Must be open to overnight travel events 2x yearly
- High school diploma or equivalent required
- Background check required
- Drug screening required
- Credit check required
- Education verification required
- Employment verification is required, to pull your dates of employment visit : https : / / www.irs.gov / individuals / get-transcript.
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