Network Specialist- Commercial Activations

Overview

BlueWater Federal is looking for a Network Specialist to support the activation phase of the provisioning process within the DISA standards.

Responsibilities

• Utilize government supplied change management database(s) and tools to interpret, organize, manage, and activate network requirements for DISA customers.
• Support the Activations phase of the Provisioning Process within DISA standards, specifically from a commercial lease standpoint.

Read and interpret Telecommunications Service Requests and Telecommunications Service Orders.

• Work closely with vendors and contracting liaisons to ensure timely and accurate circuit delivery.
• Establish and maintain communication with customers via phone and email. Coordinate between customers, vendors, and other DISA offices to troubleshoot and activate commercial circuits.
• Update and maintain accurate circuit records in change management databases. Research and communicate service delivery delays.
• Assist senior staff as required and ensure customer requirements and project milestones are met.

Qualifications

• Associates degree and 4+ years in Information Technology is preferred
• Must have an active Secret clearance or the ability to obtain one.
• Experience with one or more of the following : technical writing, helpdesk, information gathering, and network troubleshooting.

Good customer service skills.

• Proficiency in one or more of the following : DSF, WWOLS-R, MSS, ITSM ticketing software, Smartsheet, circuit path routing / networking is preferred
• CompTIA Net+ Certification is desired

At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success. BlueWater's employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Qualifications

• Associates degree and 4+ years in Information Technology is preferred
• Must have an active Secret clearance or the ability to obtain one.
• Experience with one or more of the following : technical writing, helpdesk, information gathering, and network troubleshooting.

Good customer service skills.

• Proficiency in one or more of the following : DSF, WWOLS-R, MSS, ITSM ticketing software, Smartsheet, circuit path routing / networking is preferred
• CompTIA Net+ Certification is desired

At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success. BlueWater's employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Responsibilities

• Utilize government supplied change management database(s) and tools to interpret, organize, manage, and activate network requirements for DISA customers.
• Support the Activations phase of the Provisioning Process within DISA standards, specifically from a commercial lease standpoint.

Read and interpret Telecommunications Service Requests and Telecommunications Service Orders.

• Work closely with vendors and contracting liaisons to ensure timely and accurate circuit delivery.
• Establish and maintain communication with customers via phone and email. Coordinate between customers, vendors, and other DISA offices to troubleshoot and activate commercial circuits.
• Update and maintain accurate circuit records in change management databases. Research and communicate service delivery delays.
• Assist senior staff as required and ensure customer requirements and project milestones are met.
8 days ago