Account Coordinator- Charlotte, NC

Account Coordinator

Canteen One is seeking a detail-oriented and proactive Account Coordinator to support a national procurement client. This role is ideal for individuals who thrive in fast-paced environments and excel at managing multiple priorities. You will play a key role in ensuring high service levels by overseeing logistics, resolving client escalations, and adapting to a dynamic workflow. Success in this position requires strong analytical skills, the ability to translate data into actionable insights, and confidence in communicating across various platforms. Experience in warehouse operations and logistics is a strong plus.

Essential Duties & Responsibilities :

• First level escalation for unresolved client issues
• Resolve issues, such as installation delays, service problems, pricing or rate issues
• Resolve disputes between client locations and vendors
• Manage projects, such as new store openings and new client rollouts
• Communicate the client's expectations to operations and customer service
• Determine internal resource requirements of projects based upon project needs
• Establish and communicate a usable schedule
• Provide project status summary reports and updates to Client Managers and other team members
• Support activities for Client Manager's clients, such as : Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
• Manage assigned lower-volume clients and build client relationships
• Run reports to verify information and proper system setup
• Validate catalog maintenance and service levels

Qualifications :

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.