Help Desk Entry Level
Summary American Bridge is currently seeking a Help Desk This position requires a proficient working knowledge of IT and an ability to apply a logical progression.
Essential Duties and Responsibilities (1+) years in a help-desk type role offering support via phone, email and in-person · Experience with build out of small to midsize LANs (architecture, installation and configuration) · Experience with imaging and deployment of PC’s and laptop devices · Experience with installation and troubleshooting of common PC hardware peripherals · Experience with variety of software installations and software user training · Experience supporting users in a Citrix or Remote Desktop environment (a plus) · Experience providing end user support and management for mobile devices (iOS, Android) Responsibilities : · End-user support for both local office staff and remote workers and respond to and resolve escalated (level 2 type) support issues · Work with Field Operations on remote office IT infrastructure build-out;
including planning, procurement and coordination. Must be able to provide on-site installation and configuration of local LAN and network devices (firewall, router, switch, AP’s) and installation of any other IT related hardware or software.
Travel required. · On-boarding of new company employees including issuing hardware, creating user accounts and providing new user training · Purchasing and inventory and asset management · Contribute to and maintain IT Dept.
documentation and assist with continuing to build out user knowledge base Knowledge / Skills : · Strong customer service support mindset (empathy, urgency, commit, follow-through) · Understanding and familiarity with Local Area Networks (LAN), Wide Area Networks (WAN), and general networking concepts · Ability to install, configure and maintain small to mid-sized LANs · Advanced knowledge and administration of Windows OS (7, 8.
1, 10) on PC · Advanced knowledge and administration of Windows Server OS (2008R2, 2012) · Office 365 user and license administration · Active Directory user administration · PC Imaging and Image Deployment · Sound technical knowledge of iOS and Android operating systems and devices · Mobile Device Management a plus · Experience with Citrix or other Remote Desktop / Terminal Service environment a plus Requirements : · Willingness and ability to travel (within US) to perform service calls and installations · Required Hours : 8am-5pm EST · Willingness and ability to work some nights and weekends as required · High school diploma or equivalent level of education required Following Certificates / Training Preferred but Not Required : · Comptia A+ · Comptia Net+ · Comptia Security+ · ITIL · MCSA Powered by JazzHR
Help Desk Entry Level
Summary American Bridge is currently seeking a Help Desk. This position requires a proficient working.. High school diploma or equivalent level of education required Following Certificates. Training Preferred..
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