Salesforce Business Analyst

Computer Technologies Consultants (CTC) is seeking a Sr. Salesforce Business Analyst to support our clients' team in Arlington, VA.

This position is currently remote, however candidates MUST reside in the DC Metro area.

With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions.

Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet?

Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie.

Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.

Why Should You Be Interested?

• Direct hire full-time position
• Competitive base salary and comprehensive benefits
• Mid-size company with room for growth

Position Title : Sr. Salesforce Business Analyst

Position Location : This position is 100% remote with an occasional meeting in Arlington, VA.

Daily Responsibilities :

• Works with clients and end users to gather, understand, and define business requirements.
• Participates and leads key meetings with clients including requirement gathering sessions, user acceptance testing, and end user training.
• Develops user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
• Works collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories.
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies.
• Collaborate with developers to unit test and verify that solutions meet the requested business requirements.
• Creates demo and training material for new and existing application users.
• Create Use cases, Requirement Document, Requirement traceability matrix (RTM), Impact Analysis, Workflows, Test case etc.
• Proven ability leveraging analytical and problem-solving skills in a fast-paced environment.
• Strong presentation, communication (written and verbal) skills, and interpersonal skills.

Required Degree : BS / BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution : Additional ten (10) years of related professional experience can be substituted for a BS / BA degree

Preferred Certifications :

• Certified Scrum Master
• Salesforce Certified Administrator
• Salesforce Certified Service Cloud Consultant

Required Experience :

• 5+ years of experience as a CRM Business Analyst or Product Owner for mid-to-large sized organization(s).
• 3+ years of Salesforce.com consulting experience throughout the implementation of the full Software Development Lifecycle (SDLC) - agile methodology experience preferred
• Proficient with leveraging and configuring Salesforce AppExchange products to develop a solution
• Hands-on experience using Salesforce or similar CRM Products to advise stakeholders on business solutions including workflows, validation rules, and security controls etc.
• Experience with Salesforce.com configuration and familiarity with Salesforce.com custom development.
• Experience soliciting, gathering, and analyzing user input and requirements.
• Experience documenting requirements, transforming requirements to user stories and creating to-be process flow diagrams.
• Experience collaborating with business stakeholders.
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies.
• Ability to juggle and prioritize multiple tasks within a collaborative team environment.
• Strong presentation and communication skills
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.

Required Clearance : Secret clearance or Public Trust with the ability to obtain a Secret clearance.

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and / or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law.

Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.