Store Support Technician

What we’re looking for :

A minimum of 2-3 years experience in troubleshooting hardware and software issues

CompTIA A+ Certification

Experience with system installations and configurations

Prior involvement in managing IT infrastructure, and familiarity with basic networking and point-of-sale systems

Biennium of service in a customer-facing IT support or help desk role

Significant communication and interpersonal skills

Previous involvement in coordinating with stakeholders, managing timelines, and executing tasks within project scopes is desirable

In addition, you must embody our company values practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.

The perks!

Remote

Flexible time off

15 paid days off in your first year. Bumps up to 25 in your second! Plus major holidays. Adjustments for specific state employment laws.

Affordable health insurance as low as $8.48 a month with wellness credit and no deductible

Free vision insurance

401(k) match, life insurance, and company paid Short and Long Term Disability

Internal learning and development platform

Employee discount, Company and Team Swag

Perks at Work Program : Inkers can get deals on anything from car rentals, travel, computers, appliances, and everything in between, all at no cost to you.

What you’ll do :

Provide efficient and effective IT support to ensure seamless technological operations

Engage proactively in constructive customer interactions, monitoring recurring issues

Leverage best practices and bring cutting-edge ideas to the table

Anticipate potential issues, propose solutions, and accomplish professional development goals annually

Coordinate with the team during showroom transitions to ensure seamless IT integration

Strengthen cross-functional collaboration and partnerships

This role is hybrid and requires onsite prescence in our Fairfax, VA office. The schedule needs for this role are Monday - Friday 8 : 30 AM - 5 : 00 PM EST.

How you’ll be measured :

Customer Satisfaction levels

Efficiency in minimizing system downtime and the speed of issue resolution

Proven skills in project management, with emphasis on transitions and maintaining high-quality IT infrastructure

The effectiveness of cross-functional collaborations and the strength of relationships with cross-functional and external vendors

How you’ll make a difference :

In this role, you will make an important difference by bringing to bear your expertise to ensure seamless IT operations - a major factor in enhancing customer experience and productivity.

Your technical skills and proactive approach will cut system downtime and deliver efficient IT solutions. Your adaptability and efficient responses will play a key role during showroom transitions, ensuring tasks are completed swiftly and operations run optimally.

Your efforts toward fostering collaboration will create an interconnected work environment and nurture valuable relationships with different teams and vendors.

This is a unique opportunity for growth and significant contribution to our brand experience and overall team productivity within a collaborative team set-up.

Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect.

Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Custom Ink will only consider applicants who reside in states where it is registered to do business as an employer. We are currently not registered in the following states : AK, AR, CT, HI, ID, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, ND, NH, NM, OK, RI, SD, UT, VT, WV, WY.