Field Service Representative II

Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

Responsibilities :

• Provides training and guidance to less experienced Field Service Reps.
• Investigates / examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair / adjustment; inspects completed work for quality adherence.

Requirements : High school diploma or General Education Degree (GED), and two (2) years customer service or field service experience; or equivalent combination of education and experience. Completion of Truss Technician Training I & II preferred.

Builders FirstSource is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email : ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

About the company

Commercial and Residential Building Materials. Specializing in Lumber, Dryvit Stucco, Lone Star Stone, Commercial and Residential Roofing and Accessories.

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