Job Description
The Patient Account Representative will be responsible for billing, collection, straightforward coding, and all account receivable activities for the physician clinics within Saint Luke’s Health System.
Activities include, but are not limited to, responding to inbound and outbound billing calls from patients, payment posting, resolving payment credits, identifying and correcting medical claim errors that may prevent payment and identifying, correcting, and resubmitting medical claims denied by insurance companies.
Percentage of time spent on job duties above will vary dependent on the focus area of team assigned. A summary of specific team duties are described below, all to include other duties as assigned.
A Patient Account Representative on the Customer Service team will :
- Be responsible for answering inbound patient calls in a call center environment
- Answer patient emails in Electronic Medical Record system.
- Making outbound collection calls to patients to obtain information needed to collect payment.
- Straightforward coding (i.e. Review patient charts for billing implications or referrals)
- Provide price estimates for patients.
- Process credit card payments while complying with the Credit Card Handling policy.
- Establish payment plans with patients.
- Identify patients needing financial assistance. Obtain financial information and review to determine if documentation is needed.
Proper, confidential handling of supporting financial documentation.
- Research and troubleshoot patient account payment issues.
- Serve as liaison between patient and other departments as needed.
- Process incoming mail and faxes.
- Meet department productivity and quality metric.
- Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate
The hours of this position will be Monday - Friday from 9 : 30AM - 6 : 00PM. The ideal candidate for this position will have a minimum of 1 year of previous medical billing and / or customer service experience.
Job Requirements
Applicable Experience :
Less than 1 year
Job Details
Full Time
Day (United States of America)
The best place to get care. The best place to give care . Saint Luke’s 12,000 employees strive toward that vision every day.
Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care.
Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.
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