Resident Data Center Technician - Client Site - Mayfield Heights, OH

Job Description :

This is an Onsite position , no remote work the candidate must be available at our site / data center to manage work.

A thorough pre-employment background investigation will be conducted before hiring / onboarding process is completed. It may also include a Drug Test

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate.

We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device.

We empower a personalized experience that enables employees to work seamlessly and securely.

About this role / What you’ll do

As a Data Center Site Support, the selected candidate will be fulltime onsite at our Client's Site in Mayfield Heights, OH to support Data Center operations and ensure technical support needs are met.

In this role you will be responsible for the installation, maintenance, and troubleshooting of hardware, software, and networking equipment within a datacenter environment.

Their duties encompass tasks such as setting up servers, storage devices, and networking equipment, ensuring proper airflow, and cooling systems, monitoring system performance, and responding promptly to any technical issues or outages.

They also conduct regular inspections and implement security measures to safeguard data integrity and prevent unauthorized access.

Additionally, data center technicians collaborate with other IT professionals to optimize data center operations and contribute to the overall efficiency and reliability of the infrastructure.

Being a self-starter who is comfortable with minimal supervision is essential to the success in this role. You will work to achieve the highest standards and client satisfaction.

The ability to work individually and as a team from the client site, facing customer to meet the proposed delivery of overall services to our client is the reality of this role.

They will address technical and business requirements per standard company IT process methodology (such as ITIL and ITSM).

Includes identification, development, and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure.

Responsibilities include but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems.

Work within the Information Technology function, obtaining resources and working in support of objectives and strategies.

Participates in architecture reviews to ensure that solutions comply with standards and use approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.

Responsibilities :

• Verify, decommission, and replace hardware components according to specifications, ensuring compliance with decommissioning procedures and Change Requests (CRs).
• Coordinate with hardware vendors for RMA replacements and break-fix tasks, ensuring timely resolution of hardware issues.
• Assess and implement patching requirements for servers, networks, and backbones, including the installation and routing of patch cables as per client requests.
• Maintain inventory of data center devices, including tracking serial numbers, asset tags, and other relevant information, and producing regular reports as required by the client.
• Provide on-call support and non-business hours assistance for P1 / P2 incidents, responding promptly to notifications and ensuring on-site presence within specified timeframes.
• Conduct scheduled power maintenance activities and provide local onsite support for emergency outage scenarios, following defined protocols and procedures.
• Manage day-to-day data center operations, including interfacing with third-party service providers, enforcing policies and processes, and optimizing infrastructure for efficiency.
• Coordinate access for vendors and contractors, ensuring compliance with security protocols and conducting physical access audits as required.
• Participate in Change Review Boards, attend meetings with client IT managers, and collaborate on DC development plans and issue resolution.
• Regularly verify stock levels of consumable items, order supplies when necessary, and maintain cleanliness and organization of inventory and storage rooms.

Who you are

• Proven experience in data center operations, hardware maintenance, and troubleshooting.
• Bachelor's degree in Management, Information Systems, Computer Science or equivalent experience and a minimum of 3 years of related experience or a Master's degree and up to two years of experience.
• Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications).
• Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy.
• Experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance).
• Basic skills in scripting and or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Strong initiative, problem-solving, priority-setting, and collaboration skills. Good organizational and analytical skills.

Exhibits a high level of initiative and integrity. Possess creative ability, credibility, and self-confidence.

• Knowledge of security protocols, compliance requirements and access control procedures.
• CCNA, Comptia Network+, Comptia A+, Linux+ certifications are a plus
• Physically fit and able to lift to 30-40 lbs. is strongly preferred.

Work Environment :

• Data Center / Office environment Controlled Climate, secured access, redundant infrastructure, inevitable noise levels due to cooling and equipment fans.
• Business hour support
• Non-Business hour & Holiday On-Call support 24*7
• Weekend Work
• Expected to be in Business Casuals dress code.

Other must have skills :

• Interpersonal and communication skills to interact with business client and team members.
• Time management and organization skills to balance and prioritize work.
• Documentation skills & attention to details
• Security Awareness
• Adaptability and Flexibility
• Analytical and problem-solving skills
• Ability to resolve complex hardware / software and equipment problems.
• Ability to provide guidance to other engineers and team members.
• Team player

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.

At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues.

You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination.

With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location.