Data Center Technician - AVP

Job Overview :

Our Citi Americas Data Center Physical Provisioning (DCPP) role is responsible for managing and tracking of all activity within the current and future-processing environment in the Americas data centers.

The Physical Provisioning group, in conjunction with the Data Center Service Delivery (DCSD), monitors all Business as Usual (BAU) and projects including hardware install and upgrades including break / fix trouble related activities.

It also assures the proper and timely coordination / escalation of all processing problems along with documentation daily.

This role acts as the managing interface to Corporate Reality Service (CRS). DCPP coordinates CRS activities within the facility and is ultimately responsible for the management and control of the data center raised floor.

DCPP is responsible for the receipt, placement and installation of hardware on the processing floor. By assuming an active lead role the DCPP team must ensure compliance and enforce all rules and standards in the change control process.

The Data Center Technician is responsible for Data Center Physical Provisioning (DCPP) activities, assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.

The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities :

Maintain current updates to the ServiceNow and inventory systems.

Daily coordination of installs, de-installs and redeployed equipment with the onsite DCSD (Data Center Service Delivery)

Ensure that the SAN fiber connections are complete, documented and installed on time with the DCSD

Coordinate future installs via regularly scheduled user meetings

Ensure accurate and concise documentation is maintained at all times

Ensure that all equipment is properly labeled and bar coded within 24 hours of arrival

Ensure that correct power is installed for each device

Maintain asset management policies and procedures throughout device lifecycle

Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

Responsible for overall operating system applications

Contribute to technical direction and strategic decisions

Create the weekly rack and stack change control list

Create the weekly midrange power installation change control

Resolve trouble tickets assigned to the local group

Perform hardware elevations when needed using ServiceNow / for various new hardware installations

Qualifications :

5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement

Strong background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures

Excellent interpersonal skills and ability to multi task to manage several priorities in a rapidly changing environment

A hands-on individual with multiple hardware platform knowledge (HP, EMC, IBM) is required

Ability to communicate technical concepts to non-technical audience

Ability to work with virtual and in-person teams, and work under pressure or to a deadline

Experience in a Financial Services or large complex and / or global environment preferred

Effective written and verbal communication skills

Effective analytic / diagnostic skills

Education :

Bachelor’s / University degree in Computer Science or equivalent experience.

Work Schedule :

Onsite : M-F, 7 : 00 AM 4 : 00 PM CT

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group : Technology

Technology

Job Family : Infrastructure

Infrastructure

Time Type : Full time

Full time

Primary Location :

Roanoke Texas United States

Primary Location Full Time Salary Range :

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance;

and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date :

May 29, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

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Citi is an equal opportunity and affirmative action employer.

Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.