Responsibilities
Answer inbound calls and greet customers with energy and enthusiasm
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
Meet department productivity and quality standards
Strive for first call resolution and take true ownership of customer needs and issues
Communicate and follow instructions for one call customer resolution
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
Take an active role in educating customers about our clients products and services
Requirements
Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred
Must have ability to work independently and in a team environment
Problem solving skills
Ability to maintain accuracy and production standards
You have the flexibility to work any shift, including nights and especially weekends
To be considered for a Work At Home (WAH) position, the following criteria is required: *
A dedicated workspace which is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings.
Applicants must supply and support their own computer hardware, software, and internet as follows:
PC Requirements:
oLaptop or Desktop (MAC is not permitted)
o OS: Windows 10
o CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2 class or better
o RAM: 4 GB +
o Hard Drive: 20 GB or more of available space
o A minimum of one USB port
o Ethernet Port
Internet:
o Hardwired Cable or Fiber Optic connection (no wireless)
o Modem must be able to direct connect to PC or laptop during working hours
o Minimum 10 mbps download / Minimum 5 mbps upload speeds
* Once hired, an install of company software necessary to perform job functions is required on employees approved personal device
Education Requirement
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required
Customer Service Representative • Charlotte, United States of America
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