Desktop Support Analyst
CBTS has partnered with a client in the Hilliard, OH area to identify a Desktop Support Analyst on a 12 month + contract opening.
This role will require full onsite work in the Hilliard, OH area for consideration.
Primary Job Responsibilities :
The responsibilities of this position include, but are not limited to :
o Prioritize, communicate, triage, and resolve issues in a timely manner.
o Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely
o Maintain asset and software inventory
o Image, configure, and deploy computers
o Deploy and troubleshoot software and hardware
o Log incidents in given ticketing system
o Provide support for IT project implementations and performs miscellaneous job-related duties as assigned
o Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibility
o Ability to analyze logs within multiple Microsoft applications to resolve user issues
o Rebuild windows profiles
o Support PC replacement programs and emergency exchanges
- Troubleshoot network related issues.
- Administer access to applications
o Analyze and resolve VPN and MFA related issues
- Create and contribute to process improvement
- Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.
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