Desktop Support Technician

Job Description

Job Description

Job Summary :

We are seeking a skilled Desktop Support Technician to provide onsite technical support across multiple local locations. The technician will be responsible for troubleshooting hardware and software issues, setting up and configuring desktop systems, and providing general IT support to employees. This is a field-based role that requires travel between company locations to ensure smooth operation of all desktop and network-related systems.

Key Responsibilities :

Onsite Technical Support :

Provide hands-on support for desktop computers, laptops, printers, and other office equipment.

• Diagnose and resolve hardware, software, and networking issues for end-users in a timely manner.
• Set up, install, and configure workstations, including operating systems, software applications, and peripheral devices.

User Support and Troubleshooting :

Assist users with technical problems related to desktops, laptops, and mobile devices.

Travel Between Locations :

Regularly travel between multiple local offices to provide onsite IT support as needed.

Setup and Configuration :

Install, configure, and troubleshoot hardware such as desktops, laptops, printers, and network devices.

Preventive Maintenance and Updates :

Perform routine maintenance and updates on all desktop systems and peripherals to ensure optimal performance.

Documentation and Reporting :

Maintain detailed records of support activities, configurations, and inventory for each location.

Skills and Qualifications :

Other Requirements :

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