Customer Care/Warranty Service Representative- Davis County
Job Description
David Weekley Homes is seeking a Warranty Service / Customer Care Representative to join our Salt Lake City team in the Davis County area.
This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.
Warranty Service Representatives (WSR's) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly.
WSR's are responsible for warranty resolution in multiple communities to which they are assigned throughout Utah's Davis County and work primarily from their vehicle and in or around customers' homes.
Job Responsibilities :
- Coordinate and schedule all repairs with contractors and customers
- Follow up, inspect and ensure completion of all repairs
- Hold subcontractors accountable for results
- Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable
- Manage your budget
- Perform minor repairs as needed
- Handle multiple tasks, as well as projects, within designated timeframes
- The ability to say "no" and overcome objections in a professional manner
- Responsible for achieving high levels of customer satisfaction
Job Requirements :
- A positive attitude and good social / interpersonal skills are essential
- Must be able to deal with and remain calm in confrontational situations and deal with negativity
- Previous experience in the home building industry and / or some home repair experience is helpful
- Previous experience in a customer service environment
- Demonstrate exceptional listening and communication skills
- Follow up and follow through consistently to deliver outstanding service
- Have excellent time management, organizational and scheduling skills
What We Offer :
Come and join our winning team recognized by Fortune Magazine as One of the Top 100 Companies to Work For 17 times. David Weekley Homes builds in 19 markets from coast to coast and is the largest privately-held builder in America.
We offer an excellent benefits package that includes :
- Health Insurance - Medical, Dental and Vision
- 401k and discretionary 8% match
- Employee Stock Ownership Plan
- Profit Sharing
- Vacation, Holidays & PTO
- New Home Discount for Team Member & Family
- College Scholarship Program
- Community Outreach
- And More!
warrantyservicerep #warrantyservicemanager #customercarerepresentative #customerservicetechnician
Customer Service Representative - Earn $21/hr-$37/hr, Full-Time/Part-Time, Flexible, Remote/On-Site
...
Customer Service Representative
Position: Associate Customer Service Representative. Interact with the immediate customer service team as well as internal and external customers on incoming questions and concerns. Support customers with inquiries on financial products and services. Perform routine customer support tasks by respond...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative- Remote
In short, the SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you'll be educating and answering questions regarding the customer's warranty. We explore ways to anticipate customer needs by evolving our self-service options while staying true to ou...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - TurboTax
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Spanish Bilingual Customer Service Representative - Work from Home
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls fo...
Customer Service Representative
Looking for motivated people who love to interact with customers, providing great customer service while working in a fast paced team environment, and learn valuable automotive skills with great advancement opportunities. ...
Entry Level Representative- Customer Service
Key Responsibilities of a Customer Service Representative: Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding Maintain a deep understanding of our client's products or services to p...