Implementation Specialist

Company Description

Govini is the leading Commercial Data company in the Defense Technology space. Built by Govini, is used at scale across the National Security sector of the federal government.

This platform enables government analysts, program managers, and decision-makers to gain unprecedented visibility into the Companies, Capabilities, and Capital in National Security to solve challenges pertaining to Acquisition, Foreign Influence & Adversarial Capital, Nuclear Modernization, Procurement, Science & Technology, and Supply Chain.

Govini has offices in Arlington, Virginia, San Francisco, California, and Pittsburgh, Pennsylvania.

We are seeking eager, outcome-oriented Specialists to join our Implementation team. Implementation Specialists know the ins and outs of Govini products.

In conjunction with the Implementation Lead, Specialists are responsible for supporting the success of their clients; via end-user training, workflow development and configuration, problem-solving, and user support.

Implementation Specialists collaborate with Implementation Leads, Govini Engagement Managers, and Product Managers to capture market demands and user needs for inclusion into Govinis offerings.

To succeed in this job, you must understand people, care about technology, and have business acumen. You are high-energy.

You want to learn everything, particularly about the most pressing national security challenges confronting the nation and how data and machine learning can help address them.

You are also a natural at developing long-lasting relationships. Regardless of the topic at hand, you bring the conversation back to what matters for the end user and prioritize resources to ensure goals and needs are met.

This is a full-time team member position, working in the office at our Arlington, VA location. This role may require up to 50% travel.

Scope of Responsibilities

• Support clients as a Govini product expert
• Collaborate with Engagement Managers to develop a comprehensive understanding of the customers challenges and objectives to appropriately map Govinis capabilities and associated business benefits to address their needs
• Facilitate the successful implementation of software and data to Govinis clients including platform onboarding, training, ongoing support, and end-user relationship management
• Address user needs through the use of Govinis platform and creatively develop solutions to difficult user problems
• Develop and maintain documentation such as tailored user guide reference materials
• Develop research and analytic reports in collaboration with Business Analysts
• Proactively drive utilization of the product using targeted engagement strategies
• Capture client feedback, surface problems, and elicit user requirements to support the evolution of the Govini platform

Qualifications

We firmly believe that past performance is the best indicator of future performance. If you thrive in a fast-paced environment, have a bias toward action, and care about solving technical problems in the national security domain, we're eager to hear from you.

Govini is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.