SAP Service Delivery Manager
10+ years of SAP Service Delivery experience
Past experience in managing SAP accounts including SAP partner relationships
Experience in managing large teams globally is mandatory
Experience in estimation pricing models/Change Management/Governance
Expertise in driving AMS initiatives
Simplifications, efficiencies and transformation targets to align with budgeted P&L
Engagement SLA adherence for support & enhancements
Upkeeping Knowledge management, best practices and industry recommendations
Conducting daily operations review to manage service levels
Proficient in conducting internal, external reviews with senior/executive leadership
Strong understanding of contract teams MSA, SOW etc.