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Client associate Jobs in Springfield, MA

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Client associate • springfield ma

Last updated: 15 hours ago

Institutional Insurance Head of Client Experience

Massachusetts Mutual Life InsuranceSpringfield, MA, United States
Full-timeFull-time

Head Of Client Experience - Institutional Insurance.As the Head of Client Experience for Institutional Insurance, help shape and execute the vision for MassMutual's Bank-Owned Life Insurance (BOLI)... Show more

Task Associate

Ulta Beauty, Inc.Holyoke, Massachusetts, United States
Part-timePart-time

A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts.At Ulta Beauty, we’re transforming the world one shade, one lash... Show more

Remote Client Protection Specialist (Entry Level)

MINK Life & Legacy AgencySpringfield, Massachusetts, United States
$50,000.00–$75,000.00 yearly$50,000.00–$75,000.00 yearly
RemoteRemote
Full-time +1Full-time +1

If you're tired of long commutes or missing moments with family, this work-from-home opportunity offers a real path to a meaningful career — with free, proven training and full support.Independent ... Show more

Warehouse Associate

Placon CorporationWest Springfield, MA, USA
$18.75 hourly$18.75 hourly
PermanentPermanent
Quick Apply

Warehouse AssociateWe're looking for a dependable Warehouse Associate to work in our West Springfield, MA facility who thrives in a fast-paced warehouse and manufacturing environment.In this role, ... Show more

Tax Associate

GPACSpringfield, MA, United States
$60,000.00–$80,000.00 yearly$60,000.00–$80,000.00 yearly
Full-timeFull-time

A Top CPA firm in the area is looking to add a Tax Associate to their growing team.This stable and growing firm offers clients valuable knowledge and expertise in tax.Due to the recent growth of th... Show more

Associate Manager

Savers / Value VillageWest Springfield, MA, US
Full-timeFull-time

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a... Show more

Client Support Associate

Jackson Hewitt - CPISpringfield, MA, US
$17.00–$18.00 hourly$17.00–$18.00 hourly
Full-time +1Full-time +1

We are looking for someone who thrives in a welcoming, customer service-oriented environment with.If you enjoy building strong relationships with clients, then look no further and apply today!.Seas... Show more

 • New!

Associate Manager

Savers Value VillageWest Springfield, MA, United States
Full-timeFull-time

Location: West Springfield, MA, United States.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and house... Show more

Client Service Associate

GrahamSpringfield, MA
Full-time +1Full-time +1
Quick Apply

REMOTE - Client Service Associate.Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch.Client Service Associate opportunity with the possibility of becoming a permanent position... Show more

Entry-Level Client Project Coordinator 1

PaceEast Longmeadow, MA, United States
Full-timeFull-time

Shift: Monday through Friday, 7:00 AM - 3:30 PM.Hours: Monday through Friday, 7:00 AM - 3:30 PM.The salary for this position reflects a variety of factors.Compensation will be determined based on t... Show more

Sales Associate

Carter's Retail Inc.Springfield Town Center
Part-timePart-time

If you are a CURRENT Carter’s employee, do not apply via this external application.Search "Browse Jobs" in Workday to apply internally.As a Sales Associate, you will be the first face of the brand ... Show more

Warehouse Associate

Revere Staffing Partners Corp.Westfield, MA, US
Full-timeFull-time
Quick Apply

Monday – Friday | 6:30 AM – 3:00 PM.Revere Staffing Partners is hiring a reliable and experienced.This role is ideal for candidates with prior forklift experience who are comfortable working in bot... Show more

Assistant Client Service Representative

First American Insurance Agency, Inc.Chicopee, MA, US
$16.00–$18.50 hourly$16.00–$18.50 hourly
Full-time +1Full-time +1
Quick Apply

Assistant Client Service Representative.Are you looking for a great place to work? Then look at First American Insurance Agency.We have been serving the Western Massachusetts community for over 30 ... Show more

Task Associate

Ulta BeautyEnfield, CT, United States
$16.94–$24.00 hourly$16.94–$24.00 hourly
Full-time +1Full-time +1

Experience a place of energy, passion, and excitement.A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts.At Ulta Bea... Show more

Store Associate

CVS HealthHolyoke, MA, United States
$15.00–$22.00 hourly$15.00–$22.00 hourly
Full-timeFull-time

CVS Health Retail Store Associate.At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming hea... Show more

Client Relations and Scheduling Supervisor

GlenmeadowLongmeadow, MA, United States
Full-timeFull-time

Client Relations and Scheduling Supervisor.Glenmeadow At Home is seeking a Client Relations and Scheduling Supervisor to support staff, clients, and families through real-time problem solving, sche... Show more

Seasonal Associate

SephoraHolyoke, United States
Full-time +1Full-time +1

Holyoke Street, Holyoke, MA 01040, United States (US).You'll create a welcoming experience while maintaining a stocked, visually ready store.If you thrive in a fast-paced, collaborative environment... Show more

 • New!

Tax Associate

H&R BlockWestfield, MA, United States
$14.45–$18.00 hourly$14.45–$18.00 hourly
Full-timeFull-time

As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client servicesno prior tax experience required.With training and support from day one, you'll work directly with clients ... Show more

Client Care Coordinator

Boca Recovery CenterSpringfield, MA, US
$9.00 hourly$9.00 hourly
Full-timeFull-time
Quick Apply

On Site , Springfield MA , M-F - 9-5.National Director of Strategic Development.Competitive based on education and experience.Founded in 2016, Boca Recovery Center is a nationally recognized addict... Show more

Tax Associate

GpacSpringfield, Massachusetts, United States
$60,000.00–$80,000.00 yearly$60,000.00–$80,000.00 yearly
Full-timeFull-time

A Top CPA firm in the area is looking to add a.This stable and growing firm offers clients valuable knowledge and expertise in tax.Due to the recent growth of the firm, there is an opportunity for ... Show more

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Institutional Insurance Head of Client Experience

Institutional Insurance Head of Client Experience

Massachusetts Mutual Life InsuranceSpringfield, MA, United States
30+ days ago
Job type
  • Full-time
Job description

Head Of Client Experience - Institutional Insurance

As the Head of Client Experience for Institutional Insurance, help shape and execute the vision for MassMutual's Bank-Owned Life Insurance (BOLI), Corporate-Owned Life Insurance (COLI), and Insurance Company-Owned Life Insurance (ICOLI) businesses. Lead the strategic direction for Operations, Quantitative Consulting, and Business Systems Consulting, while advancing enterprise priorities that drive sustainable growth, operational excellence, client value, and market leadership.

In this highly visible leadership role, you will influence and collaborate across Sales, Product, Operations, Compliance, Legal, Underwriting, Technology, and Finance to develop and execute strategic priorities. You will drive conservation efforts, manage the institutional insurance initiatives roadmap, and champion enhancements that strengthen advisor and client experiences throughout the lifecycle of our solutions.

You will leverage operational insights, competitive intelligence, and business analytics to identify opportunities, prioritize investments, and drive outcomes that support long-term growth and client satisfaction. This role offers significant autonomy, broad organizational influence, and responsibility for shaping the future of the advisor and client experience in Institutional Insurance at MassMutual.

The Institutional Insurance team supports one of the industry's leading providers of BOLI, COLI, and ICOLI solutions. We partner closely consultants, brokers, and advisors to deliver innovative insurance solutions that help financial institutions, corporations and insurance company clients meet their long-term financial objectives.

Our team includes professionals across sales, client service, operations, strategy, product, finance, underwriting, compliance, and actuarial disciplines. We are driven by collaboration, innovation, client focus, and a commitment to delivering exceptional outcomes for our clients and partners. The team works across the enterprise and plays a critical role in advancing MassMutual's growth and leadership in the institutional insurance marketplace.

The Minimum Qualifications

  • Bachelor's degree.
  • 10+ years of experience in financial services, life insurance, employee benefits, institutional insurance, or related markets.
  • 7+ years of leadership experience with accountability for strategic initiatives, product and in-force management, business development, or client experience functions.
  • 5+ years of experience developing and executing business strategies that drive measurable business results using performance metrics, data-driven insights, and action planning

The Ideal Qualifications

  • Experience in BOLI, COLI, ICOLI, Executive Benefits, Corporate Benefits, or Institutional Insurance markets.
  • Advanced knowledge of life insurance products, distribution models, and institutional client needs.
  • Proven success leading product development, product enhancements, or go-to-market initiatives.
  • Experience leading cross-functional initiatives involving multiple business stakeholders.
  • Experience designing and implementing client experience or customer experience programs.
  • Strong understanding of conservation, retention, and in-force management strategies.
  • Exceptional strategic thinking and business planning capabilities.
  • Strong executive presence with the ability to influence decisions across all organizational levels.
  • Demonstrated ability to leverage analytics and market intelligence to drive business decisions.
  • Excellent verbal, written, and presentation communication skills.
  • Ability to navigate ambiguity and lead through organizational change.
  • FLMI, CLU, ChFC, or other insurance and financial services designations preferred.
  • MBA or advanced business degree preferred.