Contact center manager Jobs in Chicago, IL
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Contact center manager • chicago il
Last updated: 20 hours ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now....Show moreLast updated: 30+ days ago
Ready to lead and innovate in the heart of Chicago? We're currently searching for a Senior Vice President of Contact Center Operations, based onsite in Chicago, IL, to lead a network of 13 centers,...Show moreLast updated: 7 days ago
Perficient is a global AI-first consultancy.Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real...Show moreLast updated: 13 days ago
Where Confidence Meets Leadership.At EWC Growth, we create strong leaders.As one of the largest and fastest-growing franchisees of European Wax Center, we’re looking for Assistant Center Sale...Show moreLast updated: 30+ days ago
At Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people.We demonstrate that belief every day by living a safety culture that protects our team members ...Show moreLast updated: 19 days ago
Assistant Fitness Center Manager.Valid Illinois driver's license.Previous experience working in a fitness center, athletic facility, or related environment.
Proficiency in word processing, database ...Show moreLast updated: 6 days ago
We are currently seeking a Contact Center Manager - Business Contact Center to join our team in Chicago, Illinois (US-IL), United States (US).
ACD, Digital, ITSM tools, CRM applications, Reporting, ...Show moreLast updated: 29 days ago
A company is looking for a Contact Center Representative - PHA Scheduling Team.Key Responsibilities : Handle inbound and outbound calls to schedule health assessment visits Address customer needs...Show moreLast updated: 30+ days ago
Conversational AI technology - Chatbots both messages / voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
Experience integrating these chatbots on web / ...Show moreLast updated: 30+ days ago
NICE Contact Center Configuration Specialist, Chicago, IL.We are seeking a NICE Contact Center Configuration Specialist to maintain and improve our NICE inContact platform and connections with exte...Show moreLast updated: 30+ days ago
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve.We help healthcare organizations build innovation capabilities and accelerate key growth i...Show moreLast updated: 16 days ago
Lead and manage the execution of the contact center transformation initiative, ensuring alignment with business goals and technical requirements.
Act as the primary point of contact for all project-...Show moreLast updated: 28 days ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now....Show moreLast updated: 30+ days ago
Erie Humboldt Park Health and Dental Center - 2750 W.Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier peopl...Show moreLast updated: 25 days ago
Beacon Hill is hiring! We have partnered with a growing company in the Loop in hiring Contact Center Specialists to start immediately! In this role, you will serve as the primary point of contact f...Show moreLast updated: 2 days ago
Management Consultant, Contact Center SME.Our consultancy is looking for highly motivated and talented management consultants.
We are looking for peak performers who have a passion for business, a j...Show moreLast updated: 30+ days ago
Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridg...Show moreLast updated: 10 days ago
The CC (Contact Center) Service Supervisor helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience to all Oak St Health patients.The Supervi...Show moreLast updated: 20 hours ago
Ready to lead and innovate in the heart of Chicago? We're currently searching for a Senior Vice President of Contact Center Operations, based onsite in Chicago, IL, to lead a network of 13 centers,...Show moreLast updated: 11 days ago
Function : Responsible for coordination and management of the organizations operational and business.Ensure compliance through job function and responsibilities relating to various federal.Bank Secr...Show moreLast updated: 1 day ago
Contact Center Manager - Business Contact Center
NTT DATA ServicesChicago, IL, USFull-time
- Promoted
Senior Vice President of Contact Center Operation
Staff Management | SMXChicago, IL, United StatesPermanent
- Promoted
Senior Business Consultant with Twilio / Contact Center experience
PerficientChicago, IL, USFull-time
- Promoted
Assistant Center Sales Manager
EWC Growth Partners LLCChicago, IL, USFull-time
- Promoted
Service Center Manager
ValvolineChicago, IL, USFull-time +1
- Promoted
Assistant Fitness Center Manager
Morton CollegeCicero, IL, USFull-time
Contact Center Manager - Business Contact Center
NTTChicago, USFull-time
- Promoted
Contact Center Representative
VirtualVocationsLincolnwood, Illinois, United StatesFull-time
- Promoted
Contact Center Solution Architect
Cedent ConsultingChicago, IL, USFull-time
NICE Contact Center Configuration Specialist
Next Step Systems – Recruiters for Information Technology Jobs Top IT Recruiting FirmChicago, IL, USAFull-time
Physician Enterprise - Contact Center Managed Services Leader
HuronChicagoFull-time
- Promoted
Senior Project manager (Contact Centers) (Chicago, IL)
CedentChicago, IL, USFull-time
Contact Center Manager - Business Contact Center
NTT DATAChicago, Illinois, United StatesFull-time
- Promoted
Health Center Operations Manager
ERIE FAMILY HEALTH CENTERChicago, IL, USFull-time
Contact Center Agent
Beacon HillChicago, IL, USFull-time
- Promoted
Management Consultant, Contact Center SME
Voyage AdvisoryChicago, IL, USFull-time
Pre Sales Analyst - Telecom, CCaaS, Contact Center
MaximusChicago, IL, USFull-time
- New!
Supervisor, Contact Center Service
CVS HealthChicago, IL, USFull-time
Senior Vice President of Contact Center Operation
SIMOS Insourcing SolutionsChicago, ILPermanent
- Promoted
Banking Center Manager
Millennium BankChicago, IL, USFull-time
The average salary range is between $ 73,125 and $ 108,315 year , with the average salary hovering around $ 81,000 year .
- vascular surgeon (from $ 325,000 to $ 525,000 year)
- private banker (from $ 54,250 to $ 500,000 year)
- orthopedic surgeon (from $ 43,750 to $ 437,500 year)
- dermatologist (from $ 50,000 to $ 437,500 year)
- interventional radiologist (from $ 108,144 to $ 431,853 year)
- diagnostic radiologist (from $ 24,000 to $ 418,650 year)
- emergency medicine physician (from $ 49,482 to $ 395,500 year)
- surgeon (from $ 40,000 to $ 385,000 year)
- human resource consultant (from $ 92,500 to $ 375,000 year)
- human resources consultant (from $ 92,500 to $ 375,000 year)
- Montgomery, AL (from $ 120,633 to $ 237,600 year)
- Seattle, WA (from $ 83,338 to $ 210,375 year)
- Santa Clara, CA (from $ 61,000 to $ 209,600 year)
- Santa Maria, CA (from $ 61,000 to $ 209,600 year)
- Sacramento, CA (from $ 102,615 to $ 197,495 year)
- San Bernardino, CA (from $ 91,085 to $ 187,900 year)
- San Jose, CA (from $ 91,085 to $ 187,900 year)
- San Diego, CA (from $ 91,085 to $ 187,900 year)
- San Mateo, CA (from $ 91,085 to $ 187,900 year)
- Columbia, SC (from $ 147,309 to $ 181,550 year)
The average salary range is between $ 73,590 and $ 148,287 year , with the average salary hovering around $ 93,496 year .
Contact Center Manager - Business Contact Center
NTT DATA ServicesChicago, IL, US30+ days ago
Job type
- Full-time
Job descriptionWork closely with NTT DATA Management and the client’s management to ensure customer servicing issues are properly escalated and resolved. Monitor contact channel dashboards and reports ensuring that agents are adhering to set schedules, servicing their assigned workloads and being productive contributors of the team. Assist Management with various administrative processes pertaining to individual time keeping, attendance, performance reporting, scheduling, facilities, communications, department expectations, etc. Help onboard new staff to ensure that they are being provided with the tools and resources they need to get working successfully. Conduct periodic One on One coaching sessions with all assigned staff to discuss results and their experience. If needed or as instructed, conduct training sessions covering various departmental topics. Assist with, coordinate and supervise assigned special projects and tasks. Be a Subject Matter Expert and point of reference on departmental policies, procedures and processes. Handle escalated and / or complex complaints, disputes and inquiries received in accordance with policy. Ensure that staff receive assistance with their service issues and questions. Act as a liaison with NTT DATA and client’s departments, personnel and business units. Based on need, log into the ACD and / or email queue to be available to service customers. Maintain contact with customers via phone, email, fax and business correspondence. Explain and administer company policies and procedures pertaining to the servicing of accounts. Communicate effectively with internal and external customers, determining corrective action to ensure customer satisfaction. Respond to all assigned customer correspondence and voicemails in a timely manner. Minimum of three years’ experience in a customer service and / or call center role dealing with the public Minimum of three years’ experience with Microsoft Word, Excel and CMS / CRM applications High school diploma or GED required Experience working in a billing and account related service role
Req ID : 303228
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Contact Center Manager - Business Contact Center to join our team in Chicago, Illinois (US-IL), United States (US).
We seek an experienced Contact Center Manager with a demonstrated understanding of customer service and contact center management tools and processes (e.g. ACD, Digital, ITSM tools, CRM applications, Reporting, etc.). This person will oversee contact center operations ensuring high levels of customer satisfaction and fulfillment of client needs, champions the success of all performance and SLA goals and fosters a quality driven culture.
The Contact Center Manager is responsible for :
- Monitor dashboards, workloads, service levels and assignments across customer contact channels.
- Assist staff with questions and customer issues being a point of reference and guidance in the department.
- Help to coordinate the resolution of urgent matters and escalations.
- Address employee relation issues including those pertaining to attendance, scheduling, productivity and performance.
- Service inbound calls and emails and place outbound calls when necessary to follow-up with customers.
- Promote positive employee and customer relations and maintain the highest standards of ethics, quality and service.
- Provide professional, customer centric service to external and internal customers.
TEAM SUPERVISION :
TEAM ASSISTANCE :
CUSTOMER SERVICE :
Basic Qualifications :
Preferred Skills :
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https : / / us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https : / / us.nttdata.com / en / contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .