Customer experience manager Jobs in Cincinnati, OH

Description:

This position is part of TCS’s IoT and Digital Engineering Service Line, focusing on Managing a large relationship, ensure Customer Delight and mine account for driving business growth for Large Aerospace Customer. The candidate would build excellent Client Relationship, manage program expectations in collaboration with Delivery teams, engage in account mining activities to enable growth as per expectations and build partnerships for services spanning product engineering, manufacturing, supply chain, sustainability, etc. The ideal candidate will have over 13 years of industry experience shaping proposals, building strong client relationships, managing Account level P&L, Opportunities mining and shaping proposals while collaborating with cross-functional teams to identify / build solutions for business opportunities and enhance value for clients.Key Responsibilities: •Lead, Grow and Manage - Engineering, Manufacturing and IOT Solutions and Services across Industrial Machinery Customers including but not limited to Manufacturing transformation, Edge to Cloud IoT platforms/ applications and entire product life cycle management services.•Engage senior client executives, IT & Business leaders, and procurement stakeholders to build long-term partnerships.•Monitor account performance, lead business reviews, and support relationship management to expand service footprint, specifically in a Large Relationship.•Drive account mining, identify opportunities towards pipeline development and manage sales cycles to closure, contributing to revenue growth and market expansion positioning IOT and Digital engineering services to prospective and existing clients.•Build and maintain account maps, identify high-potential opportunities, and strategize go-to-market plans with technical and sales leadership.•Represent the company at industry events and build visibility through thought leadership and client engagementsMust-Have Skills: •Strong domain experience in Aerospace Industry•Proven Account Management and Client relationship experience in US Region, specifically in managing a large relationship•Exceptional communication and stakeholder management skills. Qualifications: •Bachelor’s in engineering/ Master in Engineering / Master in Business Administration with 13+ years of experience with at least 5+ years of large relationship and account management •Experience and deep domain knowledge in Aerospace Industry•Experience of positioning offerings, developing, and presenting proposals, value propositions, business cases, and complex deal structuring.•Strong technical skills with ability to engage customers with “consultative selling” is essential.•Ability to understand market/customer needs and work with solution teams to help develop innovative solutions for the industry.Salary Range: $130,000-$162,000 a year#LI-MG2