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Customer experience manager Jobs in Indianapolis, IN

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Customer experience manager • indianapolis in

Last updated: 2 days ago

Guest Experience Manager

Pins Mechanical CoIndianapolis, IN, US
Full-time

From duckpin bowling to pinball and shuffleboard, we bring people together for fun, memorable experiences.We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor ... Show more

Customer Marketing Manager

UpToDate, Inc.IN, Indianapolis, USA
$107,500.00 yearly
Full-time

We are seeking a strategic and results-driven Customer Marketing Manager for our WK Health division to lead initiatives that drive customer engagement, retention, advocacy, and lifetime value.This ... Show more

Customer Engagement Director/Program manager

YochanaIndianapolis, IN, United States
Full-time

Customer Engagement Director Aerospace and Defense OEM (U.Lead Cyients delivery and growth for a U.Aerospace OEM, managing hybrid execution across onsite (customer location), nearshore (Hartford),... Show more

IT Delivery Manager - Channel/Experience/Portfolio

MascoIndianapolis, IN, United States
$121,300.00–$190,630.00 yearly
Full-time

Job Title: IT Delivery Manager - Channel, Experience & Portfolio (CEP).At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional ... Show more

Customer Experience Advisor

VomelaIndianapolis, IN, US
$60.00 hourly
Full-time
Quick Apply

At Vomela our greatest asset is our people.As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling b... Show more

Employee Experience Manager

American Senior Communities LLCIndianapolis, IN, US
Full-time +1

American Senior Communities is seeking an Employee Experience Manager This position is responsible for designing and leading a best-in-class employee experience through innovative onboarding... Show more

Customer Engagement Manager

RyderIndianapolis, IN, US
$55,000.00 yearly
Full-time

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.The Customer Engagement Manager (CEM) is responsible for managing an established book of business across the g... Show more

Remote Entry-Level Customer Support – No Experience Required

Turbotax USALawrence, Indiana
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

Customer Experience Remote Representative

Globe Life AIL - Lisa RusselIndianapolis, IN, US
Remote
Full-time
Quick Apply

Remote Customer Service Representative .Work From Home | Flexible Schedule | Weekly Pay Company:.AO | Globe Life Location: 100% Remote (United States & Canada) Build a Career That Fits Your Lif... Show more

Customer Marketing Manager

Wolters KluwerIndianapolis, IN, United States
$188,400.00 yearly
Full-time

We are seeking a strategic and results-driven Customer Marketing Manager for our WK Health division to lead initiatives that drive customer engagement, retention, advocacy, and lifetime value.This ... Show more

Sales + Customer Success Manager

RockstarIndianapolis, IN, US
Full-time
Quick Apply

Rockstar is recruiting for an established leader in product fundraising technology, dedicated to supporting Scouting programs.The client is seeking a Sales + Customer Success Manager to join their ... Show more

IT Delivery Manager - Channel/Experience/Portfolio

Delta FaucetIndianapolis, IN, United States
$121,300.00–$190,630.00 yearly
Full-time

Job Title: IT Delivery Manager - Channel, Experience & Portfolio (CEP).At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional ... Show more

Customer Service - Self Storage Manager

Public StorageSouth Indianapolis, Indiana, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Electrical Project Manager of Commissioning (Data Center Construction Experience)

InPwr, Inc.Indianapolis, IN, United States
$40.00 hourly
Full-time

Project Manager Of Commissioning.Project Manager of Commissioning to join our dynamic team! We are an award-winning electrical design-build firm headquartered in Indianapolis, IN, with offices in D... Show more

Guest Experience Associate

Go RentalsIndianapolis, IN, US
$20.00 hourly
Full-time
Quick Apply

Why You’ll Love this Guest Experience Associate Job!.Deliver First-Class Service in a Luxury Hospitality Environment.If you thrive in high-end, fast-paced environments and have a passion for.Go Ren... Show more

Guest Experience Manager

Rise BrandsIndianapolis, IN, United States
Full-time

From duckpin bowling to pinball and shuffleboard, we bring people together for fun, memorable experiences.We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor ... Show more

Online Customer Service Representative | No Experience Required | Remote

AILIndianapolis, IN, US
Remote
Full-time
Quick Apply

Online Customer Service Representative - No Experience Required - 100% Remote AO .Globe Life | Work From Home | Entry Level | Training & Mentorship Provided Work Arrangement:.Remote / Work From... Show more

Customer Experience Leader

Atmus Filtration TechnologiesIndianapolis, IN, United States
$118,138.00–$131,263.00 yearly
Full-time

At Atmus, employees are viewed as people first, then colleagues.We give you the freedom and flexibility to do what you're good at and make an impact.Work alongside today's most innovative thinkers ... Show more

Life Sciences Experience Design Strategy Manager

DeloitteIndianapolis, IN, United States
Full-time

Experience Design Strategy Manager.The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients.This rol... Show more

Customer Success Manager - Core (Sales & Service) Clouds

SalesforceIndianapolis, IN, United States
Full-time

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.And innovation isn't a buzzword it's a way of life.The world of work as we know it is changing and we're lookin... Show more

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Guest Experience Manager

Guest Experience Manager

Pins Mechanical CoIndianapolis, IN, US
6 days ago
Job type
  • Full-time
Job description

POSITION OVERVIEW:

Pins Mechanical Co. is a social gathering destination where old-school entertainment meets great food and drinks. From duckpin bowling to pinball and shuffleboard, we bring people together for fun, memorable experiences.

We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations. Reporting directly to the AGM, you will be the first point of leadership for the floor team, ensuring staff are performing at their best and guests are enjoying a safe, fun, and high-energy environment.

RESPONSIBILITIES:

Floor & Guest Operations

  • Lead the service team during shifts, ensuring smooth floor operations and high-quality guest experiences.
  • Maintain a welcoming, energetic atmosphere for all guests.
  • Monitor and manage service, event flow, and guest satisfaction throughout the shift.
  • Handle guest complaints, inquiries, and special requests promptly and professionally.

Staff Supervision & Development

  • Supervise bartenders, servers, barbacks, and other floor staff during shifts.
  • Provide on-the-spot coaching, feedback, and support to ensure team performance meets Pins standards.
  • Assist in training new floor staff and onboarding team members.
  • Communicate goals, expectations, and daily priorities to staff.
  • Execute company onboarding and training programs for bartenders, servers, barbacks, and support staff.

Operational Responsibilities

  • Ensure proper execution of opening, closing, and shift procedures.
  • Support accurate POS use, cash handling, and reporting by floor staff.
  • Maintain cleanliness, organization, and compliance with operational standards.
  • Assist with inventory tracking and replenishment as needed for the floor team.

Compliance & Safety

  • Enforce health, safety, and security standards, including responsible alcohol service and hygienic food handling.
  • Ensure staff follow all safety and operational protocols on the floor.

Collaboration

  • Partner with the AGM and other department managers (bar, beverage, facilities) to ensure seamless operations.
  • Provide feedback and observations to the AGM to support team development and operational improvements.

SKILLS & QUALIFICATIONS:

  • 1–3 years of leadership or supervisory experience in high-volume hospitality, bar, or restaurant operations.
  • Strong guest service skills with the ability to maintain a high-energy, welcoming environment.
  • Hands-on, proactive leadership style with the ability to coach and motivate staff in real time.
  • Excellent communication, problem-solving, and organizational skills.
  • Familiarity with POS systems, cash handling, and floor management best practices.

Founded on the idea of creating a social gathering place that connects people through a un-traditional/playful experience.