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Customer experience manager Jobs in Kent, WA

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Customer experience manager • kent wa

Last updated: 19 hours ago
Customer Experience & Sales Specialist - QuietKat

Customer Experience & Sales Specialist - QuietKat

VISTA OUTDOORRemote Work CO
Remote
Full-time
The Customer Experience & Sales Specialist is a dynamic role that serves as the backbone to our organization.The role is responsible for serving customers through troubleshooting, managing customer...Show moreLast updated: 30+ days ago
  • Promoted
Player Experience Manager

Player Experience Manager

HasbroRenton, WA, US
Full-time
At Wizards of the Coast, we connect people around the world through play and imagination.From our genre-defining games like Magic : The Gathering and Dungeons & Dragons to our growing multiverse, we...Show moreLast updated: 21 days ago
Experience Manager

Experience Manager

Ulta Beauty, Inc.Tukwila, Washington, United States
Full-time +1
A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash...Show moreLast updated: 10 days ago
Customer Experience Coordinator

Customer Experience Coordinator

The TJX Companies, Inc.Federal Way, WA, United States
Full-time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 8 days ago
Customer Experience Specialist - Aerospace Industry

Customer Experience Specialist - Aerospace Industry

Hytek Finishes Co.Kent, WA, United States
Full-time
Customer Experience Specialist - Aerospace Industry.Monday - Friday, Day Shift | Overtime May Be Available.Are you a proactive communicator who thrives in a fast-paced, dynamic environment? Do you ...Show moreLast updated: 23 days ago
Customer Service Manager

Customer Service Manager

Pearson WhiffinNorth Kent
Full-time +1
North Kent with hybrid working.Are you an experienced customer service leader with a background in managing technical products and supporting B2B clients?. Are you seeking a management role where yo...Show moreLast updated: 21 days ago
Summer Internship - Customer Experience - Customer Center

Summer Internship - Customer Experience - Customer Center

PACCAR WinchRenton, WA, United States
Full-time
Summer Internship - Customer Experience - Customer Center Apply now ».Location : Renton, WA, US, 98055.PACCAR Parts has an exciting Customer Experience summer internship opening at our headquarters ...Show moreLast updated: 1 day ago
Customer Care Manager

Customer Care Manager

Foundation Partners GroupFirst Call - First Call Plus, Kent, WA, US
Full-time
This field-based role blends account management with strategic sales outreach, making it ideal for someone passionate about relationship-building and growing territory-based partnerships.This is a ...Show moreLast updated: 30+ days ago
  • Promoted
Store Manager (Sales, Customer Service)

Store Manager (Sales, Customer Service)

Freeway Insurance Services America, LLCKent, WA, US
Full-time
Store Manager (Sales, Customer Service).Requisition Number : STORE024220.Sign-On Bonus Opportunity of up to $4,000.Lucrative incentive sales plans, bonuses and sales contests.No Cold Calling- We hav...Show moreLast updated: 30+ days ago
  • Promoted
Customer Development Manager, Auto Dealer

Customer Development Manager, Auto Dealer

American Tire DistributorsAuburn, WA, US
Full-time
Customer Development Manager, Auto Dealer.Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American ...Show moreLast updated: 30+ days ago
(Senior) Customer Marketing Manager - Bellevue

(Senior) Customer Marketing Manager - Bellevue

AircallSeattle Office
Full-time +1
Aircall is the worlds leading integrated customer communications and intelligence platform for growing businesses.Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital chann...Show moreLast updated: 30+ days ago
  • Promoted
Summer Internship - Customer Experience - Customer Center

Summer Internship - Customer Experience - Customer Center

PACCARRenton, WA, United States
Full-time
PACCAR Parts has an exciting Customer Experience summer internship opening at our headquarters in Renton, WA.The selected candidate will work directly with PACCAR Customer Center, gaining exposure ...Show moreLast updated: 30+ days ago
Senior Customer Experience Manager

Senior Customer Experience Manager

VirtualVocationsRenton, Washington, United States
Full-time
A company is looking for a Senior Customer Experience Program Manager.Key Responsibilities Drive the strategy for enabling AI-powered development on Windows Collaborate with industry leaders to ...Show moreLast updated: 30+ days ago
Customer Experience Representative

Customer Experience Representative

UCS Forest GroupKent, WA, United States
Full-time
Why you will love Sierra Forest Products : .We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we ar...Show moreLast updated: 24 days ago
  • Promoted
Customer Experience Coordinator

Customer Experience Coordinator

TJXFederal Way, WA, US
Full-time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
Customer Service Manager

Customer Service Manager

P3 ServicesPacific, WA, US
Full-time
Responsible for customer support functions, scheduling and dispatching, A / R and A / P, technician support, permits and inspections, monitor reporting, and implementing policies to enhance the custome...Show moreLast updated: 8 days ago
Manager - Employee & Guest Experience

Manager - Employee & Guest Experience

Live Nation EntertainmentAuburn, WA, USA
Full-time
Venue Nation is seeking an Employee & Guest Experience Manager for the White River Amphitheater.The Experience Manager will be responsible for administering various corporate and venue designed ini...Show moreLast updated: 30+ days ago
  • New!
Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

Public StorageFederal Way, WA, United States
Full-time
Total Rewards package available to our team : .Flexible and Full-Time Schedules.Employees become eligible for Full-time.Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex sp...Show moreLast updated: 19 hours ago
Customer Service Manager

Customer Service Manager

Hobby Lobby StoresTukwila, WA, US
Full-time +1
New opportunity available for a Customer Service Manager.The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9 : 00AM to 8 : 00PM and we are...Show moreLast updated: 9 days ago
People also ask
Customer Experience & Sales Specialist - QuietKat

Customer Experience & Sales Specialist - QuietKat

VISTA OUTDOORRemote Work CO
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Description

The Customer Experience & Sales Specialist is a dynamic role that serves as the backbone to our organization. The role is responsible for serving customers through troubleshooting, managing customer inquiries, ensuring client satisfaction as well as sales with performance-based compensation.

This position reports to the Senior Manager, Customer Experience and allows you the opportunity to work remotely.

You will have the opportunity to :

  • Facilitate world class customer experience
  • Close Direct-to-Consumer sales on inbound leads via phone, chat & email
  • Convert troubleshooting initiatives into sales opportunities
  • Keen understanding of the product and industry
  • Create cases in NetSuite for our Customer Support team to resolve and communicate with customers
  • Provide feedback to engineering and product development teams
  • Ensure customer cases are resolved in a timely manner (24 hours
  • Track and process customer inquiries in HubSpot
  • Process customer replacement parts within NetSuite
  • Enter and manage sales order process for Direct-to-Consumer
  • Cross-departmental collaboration
  • Engage cold DTC sales leads through outbound initiatives
  • Other duties as assigned

You have :

  • One or more years of customer service experience required
  • One or more years of sales experience preferred
  • Ability to communicate effectively verbally and in writing
  • Positive “can do” attitude
  • Must possess a passion for service and sales
  • Keen understanding of the product and industry
  • Demonstrate and present all relevant product information
  • Bike tech experience a plus
  • Proficiency in MS Office Suite is required
  • Experience working in NetSuite is preferred
  • Experience working in Shopify is preferred
  • Experience working in HubSpot is preferred
  • Highly organized and capable of multitasking and prioritizing with a positive attitude and high energy
  • Comfortable with inbound and outbound communication and closing sales over the phone and in person
  • Has a strong sense of urgency about solving problems and completing tasks
  • Able to work in a fast-paced environment with minimal supervision and have the flexibility to work outside normal hours to meet deadlines when necessary
  • PHYSICAL CAPABILITY

  • Ability to use general office equipment such as telephone, printer / copier, computer and work at a computer / desk for up to 8 hours per day and / or 40 hours per week. We are an electric bike company and many of our creative sessions will involve riding the bikes deep into the backcountry so the ability to ride a mountain bike safely is required.
  • Pay Range : $21.73 - $30.58

    The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills / achievements, and will be mutually agreed upon at the time of offer.

    We offer a highly competitive salary, comprehensive benefits including : medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

    Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

    Equal Opportunity Employer Minorities / Females / Protected Veteran / Disabled