Customer service coordinator • scottsdale az
XNRGY Climate Solutions is a leading North American provider of sustainable design and state-of-the-art manufacturing of custom air handling and liquid cooling systems.With decades of experience in... Show more
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We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years!.The Company is expanding in our territo... Show more
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The average salary range is between $ 33,150 and $ 48,750 year , with the average salary hovering around $ 37,050 year .
The average salary range is between $ 32,175 and $ 47,589 year , with the average salary hovering around $ 37,050 year .
XNRGY Climate Solutions is a leading North American provider of sustainable design and state-of-the-art manufacturing of custom air handling and liquid cooling systems. With decades of experience in HVAC engineering and manufacturing, XNRGY is uniquely qualified to deliver innovative and energy-efficient solutions that meet the specific needs of a wide range of industries.
The successful candidate will join a rapidly expanding team within a company transforming one of the most significant emerging markets in the last 50 years: the advanced infrastructure powering global AI expansion. You will play an important role in deploying the new service operating model while interacting daily with our customers, external partners, and supporting our national Field Service technician group.
The Service Coordinator supports the execution of start-up, commissioning, rework, and service activities for assigned mission critical data center customer accounts. Reporting directly to the Project Manager/Lead, this role manages the service request intake process, coordinates cross-functional responses, prepares readiness documentation, and supports technician deployment in partnership with Workforce Management. Success requires strong organizational skills, urgency management, and effective communication to maintain alignment with commissioning schedules.
Key responsibilities include:
First 12 months will focus on integrating the service request intake process with commissioning readiness workflows, improving schedule adherence through better coordination of documents, parts, and field readiness, reducing rework cycle time and backlog aging, stabilizing reporting tools and visibility of key metrics, and supporting scaling of service operations during hypergrowth.
Success metrics (KPIs) include on-time startup & commissioning and service request cycle time and responsiveness.
Candidate profile:
Competencies:
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