Organizational Change Management Representative
Serve as the OCM representative within assigned business domains, driving Power User adoption strategies and mitigating risks throughout the entire project lifecycle. Identify opportunities where Organizational Change Management (OCM) services such as Business Transformation, Training, Process Mapping, and Communications can add value to your domain. Upskill on domain knowledge and deliver hands-on training at different plants and facilities for deployments, responsible for keeping training resources updated and organized. Act as the primary liaison between domain stakeholders, Power Users, and the OCM team, gathering process-related feedback, requirements, and identifying risks. Translate domain knowledge and BA specifications into clear, compelling training documentation and Single Point Lessons (SPLs) using Scribe in English and Spanish (framework training provided during onboarding). Maintain, organize, and track training deliverables through structured dashboards (monitoring total vs. completed SPLs per sprint). Collaborate with different change management functional areas to deliver accurate and timely information. Share insights and recommendations to support smooth adoption of changes and alignment with organizational goals. Work closely with Business Analysts (BAs) and Product Owners (POs) to keep up to date on system enhancements and changes impacting users. NOTE: This role requires travel to different plant locations in North America: 5075% (maximum of 2 consecutive weeks per trip).
Skills That Make You Successful:
- Subject matter expert / working knowledge in the aligned SAP S/4HANA domain area to minimize the onboarding curve.
- Training experience & knowledge of adult learning principles for plant and operational environments.
- Documentation skills & instructional design experience (adhering to branding guidelines and generating high-quality resources in Scribe).
- Ability to track execution and maintain clear dashboards (tracking SPL requirements, training delivery, and risk escalation).
- Strong communication and interpersonal skills, with the ability to clearly articulate complex concepts to diverse audiences.
- Analytical and problem-solving ability to identify patterns, operational risks, and adoption roadblocks early in the project lifecycle.
- Stakeholder management skilled at building relationships, asking the right questions, and extracting actionable insights from Power Users.
- Comfortable working in fast-paced, multi-site project environments and adapting to shifting priorities.
- Effective time management and ability to handle multiple tasks simultaneously.
- Passion for user experience, human-centered training design, and simplifying complex concepts through storytelling.
Preferred Tools & Tech:
- SAP S/4HANA (Domain-specific module)
- Scribe & SharePoint
- Microsoft Office 365 Suite
- Jira Software & Confluence
Qualifications:
- Bachelor's degree in Business, IT, Organizational Development, Industrial Engineering, or related field (or equivalent experience).
- Travel & Visa Requirements: Willingness to travel 50%75% (maximum of 2 consecutive weeks per trip). Valid Passport and visas are required for occasional travel across US, Mexico, Canada. Valid driver's license required.
- Working knowledge or hands-on experience in SAP S/4HANA within the assigned business domain.
- Experience in stakeholder engagement, process improvement, training delivery, or project coordination.
- Strong organizational skills to manage multiple streams of information and deliverable dashboards.
- Domain-Specific Technical Qualifications:
- The Change Manager should have a strong understanding of Master Data Management (MDM), Data Governance, and the cross-functional impact of master data across SAP S/4HANA domains.
- Familiarity with how master data affects business processes throughout the enterprise.
- Knowledge of the following T-codes : MM03, ZSE16N - Tables, Master data, Global Data, Procurement, Manufacturing (BOM/ROUTING/PV), unit of measures, warehouse, FICO
- Knowledge of how material master setup affects domains if not setup correctly.
- BONUS if they know other DOMAIN view t-codes, like ME13 for PIR, ME03 for Source List, CA03 for routing, etc
- MM03 (Display Material Master)
- SE16N / ZSE16N (Table/Data Browser)
- Material Master structures and views
- Master data validation and governance processes
Key Adoption Risks / Pain Points:
- Terminology Disconnect (Global vs. Local Plant): High risk of corporate/project teams using terms that plants interpret differently, causing delayed misunderstandings and rework. Facilitating terminology alignment workshops, challenging assumed definitions, bridging global vs. local gaps, and translating concepts into the "operational language" of plant staff.
Ideal Candidate Profile Preference:
Flexible / Hybrid Profile: Open to a Business SAP Power User, an OCM/Training Specialist with MDM logic, or a Plant Master Data / Data Governance Specialist who understands that data accuracy depends on clear, aligned communication.
Who You'll Report To:
People Manager: OCM Lead
Operational Manager: Domain Product Owner