Database engineer • hampton va
Computer hardware set up, basic hardware and software troubleshooting stills.Provides support for software, hardware and networking support for desktops, laptops, and servers.Provides maintenance a...Show more
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The average salary range is between $ 155,025 and $ 241,800 year , with the average salary hovering around $ 163,350 year .
The average salary range is between $ 110,000 and $ 177,645 year , with the average salary hovering around $ 131,215 year .
Position Details : Job Title
Field Engineer
Location
Newport News, VA
Job Responsibilities :
Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops, and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers, and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers, and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Job Description :
1–3-year computer support experience, basic hardware, and software skills. Good work ethic, good organizational skills
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and / or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs / laptops, and installing and optimizing HW / SW networking products
