Engineering program manager • madison wi
Engineering Manager, Authentication (Core Services) .Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet.We're accelerating that ambition b... Show more
At Sierra Space, we build the missions and systems that keep our world secure in the domain above Earth.Sierra Space team members share a spirit of innovation and collaboration and a belief that we... Show more
Resource Innovations (RI) is seeking a hands-on.Salesforce Technical Engineering Manager.Salesforce Engineers and Administrators within our growing software organization.This role is ideal for a st... Show more
Beacon Technologies is seeking a very strong Business/IT Program Manager for our client partner.Position reports into the Business Transformation Team or IT PMO.Drive delivery of key initiatives su... Show more
The Program Manager successfully delivers solutions to support the organization’s vision and strategic direction.This role manages and leads large, high risk, high visibility, and critical projects... Show more
Senior Program Manager - Program Management.Working for Catalent Biologics is an opportunity to join an entrepreneurial team.Catalent Biologics is making significant investments in people and capab... Show more
The Little Gym is looking for an energetic, organized, and people-focused Program Director to support program quality, instructor development, and our customer experience.The Program Director plays... Show more
The Engineer Manager is a hands‑on engineering leader responsible for delivery execution and Agile work management for a subset of the Product Development team, while actively contributing producti... Show more
Strong communities don’t just happen.They’re thoughtfully planned and future-ready.We bring life to urban downtowns, suburban hubs, small towns, and rural areas through master-planned communities, ... Show more
Catalent Biologics is a fast-growing business within Catalent Pharma Solutions focused on providing innovative technologies and solutions to help more and better biologic treatments get to patients... Show more
Support operational headquarters by connecting theater capability needs with Army acquisition organizations.The Program Integrator works with operational staff, engineers, and program offices to tr... Show more
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area.Icons of design and paragons of performance and quality, S... Show more
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people.The industry’s brightest talent drive our efforts to deliver purposeful w... Show more
WHEDA serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agr... Show more
As the Supplier Program Specialist at Crescent Electric, you will support the Supplier Partnership Department by coordinating supplier program activities, assisting with the administration of CO-OP... Show more
Working for Catalent Biologics is an opportunity to join an entrepreneurial team.Catalent Biologics is making significant investments in people and capabilities.This is a unique opening to join a s... Show more
Company Description: Inner Haven Wellness is an eating disorder treatment provider serving adolescents (ages 12-17) and adults with locations in Neenah and Madison, and Brookfield Wisconsin.Inner H... Show more
The average salary range is between $ 130,000 and $ 184,978 year , with the average salary hovering around $ 150,800 year .
The average salary range is between $ 120,000 and $ 190,900 year , with the average salary hovering around $ 150,426 year .
Engineering Manager, Authentication (Core Services)
Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.
We’re seeking an experienced Engineering Manager to lead the Authentication team within Core Services Engineering. In this role you’ll own delivery for authentication security capabilities used across Zendesk products and services — including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens, session management, and abuse prevention. You’ll ensure these systems are secure, reliable, and scalable while enabling great customer experiences.
You will play a vital role in growing Zendesk’s access management platform: coordinating a distributed team across US and Europe, partnering with Product, Security, Architecture, Legal, and leadership, and influencing cross-org architecture, risk posture, and operational excellence for authentication and abuse mitigation. This is a high visibility role with opportunity for growth.
What you’ll be doing
Lead and operationally manage the Authentication organization responsible for core authentication and access management services, including login systems, single sign-on (SSO), multi-factor authentication, OAuth tokens, administrative security settings, and abuse mitigation features.
Define and execute the team roadmap and priorities to reduce risk, improve reliability and latency, and enhance customer authentication experience.
Drive operational excellence: establish and refine SLAs/SLOs, observability, automated testing, incident response, and postmortems to reduce MTTR and improve service health.
Partner with Product, Security, Architecture, and Legal to translate requirements into secure, testable designs and threat models; influence cross-org auth strategy and policy.
Coach and grow engineering talent (individual contributors and tech leads); hire and retain engineers aligned to team needs; foster an inclusive, collaborative culture.
Make technical tradeoffs and participate in architecture decisions for distributed access management systems, capacity planning, and scaling throughput.
Coordinate resource planning and delivery across time zones to meet quarterly and long-term goals.
What you bring to the role
Required
8+ years software engineering experience and 2+ years managing engineering teams.
Experience building and operating high-scale services and APIs in production environments.
Familiarity with identity and access management industry standards: SSO (SAML, OIDC), OAuth2, MFA, session/token management, account lifecycle, abuse/fraud mitigation patterns.
Excellent communication skills, both written and verbal - you can represent your organization's work to senior leadership and communicate trade-offs clearly.
Preferred
Prior experience operating and scaling identity and access management systems in a production environment
Data-driven decision maker: you are adept at using data to prioritize work and influence stakeholders.
Familiarity with backend languages/platforms commonly used for identity services (e.g., Go, Java/ Kotlin, Node) and cloud providers (AWS/GCP).
Experience with privacy and compliance frameworks relevant to authentication (SOC2, ISO, GDPR).
Track record of completing complex zero-downtime systems migrations in a production environment.
AI Literacy Requirement
Candidates must be comfortable using AI-powered tools to increase engineering productivity (e.g., code assistance, test generation, incident analysis), understand risks and limitations of AI in security contexts, and be able to lead responsible, risk-aware adoption of Agentic AI for authentication use cases.
){kind=logo}
