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Graveyard shift Jobs in Worcester, MA

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Graveyard shift • worcester ma

Last updated: 1 day ago
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SHIFT LEADER

SHIFT LEADER

Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee 100 WorcesterMillbury, MA, US
Full-time
The Shift Leader is responsible for the profitability and overall operation of the restaurant as a compliment to the manager in charge and also in their absence. A majority of the time will be spent...Show moreLast updated: 6 days ago
  • Promoted
Shift Leader

Shift Leader

The Halal Guys - 353, White CityShrewsbury, MA, US
Full-time
The shift lead position is the first step an hourly team member takes towards becoming a manager.One may not always be leading a shift, but as a certified shift leader, the individual will be expec...Show moreLast updated: 30+ days ago
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Shift Supervisor Trainee

Shift Supervisor Trainee

CVS HealthCharlton, MA, US
Full-time +1
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Show moreLast updated: 30+ days ago
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Shift Leader

Shift Leader

Papa John's - E&R FoodsWorcester, MA, US
Full-time
The Shift Leader supervises shifts and / or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profi...Show moreLast updated: 30+ days ago
  • Promoted
SHIFT LEADER

SHIFT LEADER

Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee 265 Grafton StWorcester, MA, US
Full-time
The Shift Leader is responsible for the profitability and overall operation of the restaurant as a compliment to the manager in charge and also in their absence. A majority of the time will be spent...Show moreLast updated: 6 days ago
  • Promoted
Crew - Breakfast Shift

Crew - Breakfast Shift

Wendy'sWorcester, MA, US
Full-time
As a Crew Member at Wendy's, you're part of the family from Day 1.Here's what you can expect as a Crew Member on our team : . Perks FREE MEALS while you're working, 401(k) and employee assistance pro...Show moreLast updated: 3 days ago
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Restaurant Shift Leader

Restaurant Shift Leader

Pizza HutWorcester, MA, US
Full-time
Our independently owned Pizza Hut is hiring for enthusiastic, hardworking Team Members to join our restaurant.We pride ourselves in our fun atmosphere and love mentoring all of our Team Members thr...Show moreLast updated: 30+ days ago
  • Promoted
SHIFT LEADER

SHIFT LEADER

Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee 257 Providence St.Worcester, MA, US
Full-time
The Shift Leader is responsible for the profitability and overall operation of the restaurant as a compliment to the manager in charge and also in their absence. A majority of the time will be spent...Show moreLast updated: 6 days ago
Shift Leader

Shift Leader

Dunkin' - Franchisee Of Dunkin DonutsSutton, MA
Full-time
Each Dunkin is independently owned.Our network has three companies that own independent stores within the Sutton, Whitinsville and Uxbridge areas. Here at Dunkin’ we’ll teach you life skills from da...Show moreLast updated: 30+ days ago
Shift Leader

Shift Leader

Wayback BurgersWorcester, MA, US
Full-time
We have an opening for a Shift Leader position.The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. Please only apply if you are available to ...Show moreLast updated: 30+ days ago
Shift Supervisor

Shift Supervisor

WIN Waste InnovationsMillbury, MA
Full-time
WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees.We believe in ...Show moreLast updated: 30+ days ago
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Shift Manager

Shift Manager

Subway - 43996-0Worcester, MA, US
Full-time +1
As part of the Subway® Team, you as a Shift Manager will focus on six main things : .Providing an excellent guest experience. Ensuring that great food is prepared & served.Keeping our re...Show moreLast updated: 21 days ago
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Shift Manager

Shift Manager

McDonald'sCharlton, MA, US
Full-time
I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer, and I want to grow. The job for me get a job that inspires your best and moves you forwa...Show moreLast updated: 30+ days ago
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Shift Leader

Shift Leader

Wingstop Worcester - 1303Worcester, MA, US
Full-time
The shift leader will support the management team by covering there days off and also running the nite shifts at times by ensuring cleanliness and proper cash handling happens.Show moreLast updated: 30+ days ago
Shift Leader

Shift Leader

Papa JohnsChandler St, Worcester, MA
Part-time
The Shift Leader supervises shifts and / or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitabili...Show moreLast updated: 30+ days ago
  • Promoted
Mixer 2nd Shift

Mixer 2nd Shift

ManpowerWorcester, MA, US
Full-time
Our client, a leader in the light industrial sector, is seeking a Mixer to join their team.As a Mixer, you will be part of the manufacturing department supporting the production team.The ideal cand...Show moreLast updated: 1 day ago
SHIFT LEADER

SHIFT LEADER

CAFUA MASSACHUSETTSMillbury, Massachusetts, United States
Full-time
The Shift Leader is responsible for the.A majority of the time will be.Start by taking personal responsibility to provide the best guest. Together, we can accomplish this by delivering what.Quality ...Show moreLast updated: 7 days ago
  • Promoted
Assembler First Shift

Assembler First Shift

THE KRAFT GROUPWorcester, MA, US
Full-time
Rand Whitney Container Greenwood MA - Worcester, MA.High School Diploma or Equivalent.The Assembler is responsible for the assembly of various products to be built for wide range of customers and p...Show moreLast updated: 14 days ago
Shift Leader

Shift Leader

Insomnia CookiesWorcester MA, US
Part-time
Worcester store located at 1Kelley Sq.Worcester MA 01610, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of bus...Show moreLast updated: 30+ days ago
  • Promoted
Shift Lead

Shift Lead

WalgreensHolden, MA, US
Full-time
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show moreLast updated: 3 days ago
People also ask
SHIFT LEADER

SHIFT LEADER

Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee 100 WorcesterMillbury, MA, US
6 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job title : shift leader

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a compliment to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees.

Guest First Culture

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want : quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want.

Let's make their day ... every guest, every day.

REsponsibilities include (but not limited to) the following

Operations Excellence for Guest Satisfaction

  • Holds the guest as their highest priority and role models exceptional guest service
  • Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
  • Empowers the team to satisfy guests and resolve problems
  • Communicates clearly with each guest in a friendly and courteous way
  • Ensures all orders are completed and packaged accurately and within Dunkin’ Donuts speed of service standards
  • Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards
  • Consistently serves quality food and beverages to each guest
  • Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order
  • Ensures service with speed are met throughout each shift at Drive Thru and Front Counter
  • Executes team service through effective deployment and communication
  • Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
  • Assists with equipment maintenance and calibration
  • Performs travel paths interacting with guests and taking appropriate action as needed
  • Utilizes Red Book or similar tool to track required documentation
  • Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities

Team Environment

  • Supports a respectful team environment
  • Embraces learning and faces new challenges with enthusiasm
  • Supports the training of new  crew  members as requested by the Restaurant Manager
  • Recognizes crew  members for their efforts and contributions during the shift
  • Provides consistent coaching that drives performance of the team to achieve goals
  • Seeks feedback from others and responds positively to coaching
  • Profitability

  • Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products
  • Provides feedback, information and suggestions to Restaurant Manager
  • Communicates shift goals and results to team
  • Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals
  • Manages cash over / short during shift through accurate counting and cashier assignment
  • Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned
  • Manages labor cost during shift through proper delegation, balancing guest focus with task assignment
  • Reports all equipment and facility issues to Restaurant Manager
  • Ensures processes and policies are followed on their shift
  • QUALIFICATIONS

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • Basic writing skills
  • High School diploma, or equivalent
  • Basic math skill and financial acumen
  • Must have open availability to work all shifts
  • Capable of standing for 6+ hours and for lifting up to 30lbs
  • Compe tencies

    Guest Focus

  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process
  • Passion for Results

  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his / her role relates to others
  • Sets, prioritizes and maintains focus on important activities
  • Reads and interprets reports to establish goals and deliver results
  • Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
  • Problem Solving and Decision Making

  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Identifies root cause of a problem and implements a solution to prevent from recurring
  • Empowers others to make decisions and resolve issues
  • Interpersonal Relationships & Influence

  • Develops and maintains relationships with team, peers, cross functional partners and supervisors
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  • Encourages collaboration and teamwork
  • Leads others; negotiates and takes effective action
  • Conflict Management

  • Seeks to understand conflict through active listening
  • Recognizes conflicts as an opportunity to learn, improve and grow personally and professionally
  • Resolves situations using facts involved, ensuring consistency with policies and procedures
  • Escalates issues as appropriate
  • Business and Financial Acumen

  • Understands guest and competition; translates and applies own expertise to address business opportunities
  • Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
  • Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
  • Understands, analyzes and communicates the key performance / profit levers and manages to these measures
  • WHAT WE OFFER

    With 250+restaurants in our network you will have the opportunity to grow internally and learn new skills

  • Health insurance
  • 401k per company policy
  • With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer”

    Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military / veteran status, or any other basis prohibited by applicable law.

    If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at  HR@Cafuamanagement.com.

    We use eVerify to confirm U.S. Employment eligibility.