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Guest relations manager Jobs in Honolulu, HI

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Guest relations manager • honolulu hi

Last updated: 5 hours ago
  • Promoted
Guest Services Manager

Guest Services Manager

MANTRAHonolulu, HI, US
Full-time
The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is ...Show moreLast updated: 2 days ago
Guest Experience Manager OEM

Guest Experience Manager OEM

HighgateHonolulu, HI, US
Full-time
The Guest Experience Manager OEM is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services / Transportation in an attentive, friendly, efficient and courteous ...Show moreLast updated: 30+ days ago
Customer Relations Associate

Customer Relations Associate

ServcoHonolulu, HI, United States
Full-time
The Customer Relations Associate greets all walk-in customers at Servco Toyota Honolulu and makes customers feel comfortable by creating a warm and friendly environment. Responsibilities : • Greets ...Show moreLast updated: 23 hours ago
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Guest Service Team Member

Guest Service Team Member

WingstopHonolulu, HI, United States
Full-time
Wingstop - 1210 Dillingham Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by : Acting as the face and the ...Show moreLast updated: 4 days ago
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SENIOR ANALYST INVESTOR RELATIONS

SENIOR ANALYST INVESTOR RELATIONS

Bank of HawaiiHonolulu, HI, United States
Full-time
Under the direction of the Manager, this position supports the investor relations function through strategic analytics to meet the company's business / financial goals and objectives.Identifies new o...Show moreLast updated: 30+ days ago
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  • New!
Guest Services Agent

Guest Services Agent

Marriott Vacations WorldwideHonolulu, HI, United States
Full-time
Guest Services Agent in Executive Centre at Marriott Vacations Worldwide.Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave yo...Show moreLast updated: 5 hours ago
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Member Relations Officer

Member Relations Officer

ALOHA PACIFIC FEDERAL CREDIT UNIONHonolulu, HI, US
Full-time
Responsible for the direct supervision of the day-to-day member relations activities of the branch : opening new accounts, processing loan applications, completing loan signings, and account servici...Show moreLast updated: 30+ days ago
Client Relations Specialist

Client Relations Specialist

Hilton Grand VacationsHonolulu, HI, United States
Full-time
As a Client Relations Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork / monies for contracts and deeding of the client's new purchase.Why...Show moreLast updated: 9 days ago
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HEI - INVESTOR RELATIONS ANALYST

HEI - INVESTOR RELATIONS ANALYST

HAWAIIAN ELECTRIC CO.Honolulu, HI, United States
Full-time
Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .We recognize our competitive advantage our people. We believe in our people, who share our vision of meet...Show moreLast updated: 30+ days ago
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Guest Service Associate

Guest Service Associate

European Wax CenterPearl City, HI, US
Part-time
European Wax Center is looking for talented, passionate and enthusiastic individuals to join our front desk team.As a Sales and Guest Service Associate, you will be the face of our brand and commit...Show moreLast updated: 30+ days ago
Customer Relations Associate

Customer Relations Associate

Servco Pacific Job DistroHonolulu, HI, United States
Full-time
The Customer Relations Associate greets all walk-in customers at Servco Toyota Honolulu and makes customers feel comfortable by creating a warm and friendly environment. Greets and assists customers...Show moreLast updated: 2 days ago
  • Promoted
Guest Experience Lead

Guest Experience Lead

McDonald'sKaneohe, HI, US
Full-time
Flexible scheduling with a side of always feeling valued.A job at McDonald's offers a job combo that fits YOU.Employee discounts and free meals. Paid sick leave and / or paid time off.Tuition reimburs...Show moreLast updated: 8 days ago
Guest Services Associate

Guest Services Associate

Go RentalsHonolulu, HI, US
Full-time
Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into a lead...Show moreLast updated: 3 days ago
Guest Services Manager

Guest Services Manager

AccorAla Moana Honolulu by Mantra, Honolulu, United States
Full-time
The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is ...Show moreLast updated: 5 days ago
  • Promoted
Guest Services Agent

Guest Services Agent

Honolulu Airport HotelHonolulu, HI, United States
Full-time
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.New York, Boston, Miami, San F...Show moreLast updated: 4 days ago
Assistant Guest Experience Manager

Assistant Guest Experience Manager

Four Seasons Hotels and ResortsOahu
Full-time
Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ...Show moreLast updated: 4 days ago
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Public Relations Manager

Public Relations Manager

VirtualVocationsHonolulu, Hawaii, United States
Full-time
A company is looking for a Public Relations Manager who will operate independently in a dynamic startup environment.Key Responsibilities Developing PR strategies to establish the company as an in...Show moreLast updated: 28 days ago
Guest Services Manager

Guest Services Manager

Marriott InternationalHonolulu, HI, United States
Full-time
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any...Show moreLast updated: 20 days ago
Client Relations Specialist

Client Relations Specialist

Hilton Grand Vacations, Inc.Honolulu, HI, United States
Full-time
As a Client Relations Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork / monies for contracts and deeding of the client's new purchase.Why...Show moreLast updated: 9 days ago
Communications and Media Relations Manager - Communications

Communications and Media Relations Manager - Communications

Punahou SchoolHonolulu, HI, United States
Full-time
The Communications Office serves Punahou, both in its entirety and its individual functions.It publicly represents the school in communicating with both broad and targeted audiences through a wide ...Show moreLast updated: 24 days ago
Guest Services Manager

Guest Services Manager

MANTRAHonolulu, HI, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Company Description

About Us :

The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is seen by many as the Kama’aina hotel of choice to stay and to work.

Accor Hotels offer opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits.

Job Description

Job Summary :

The Guest Services Manager ensures the smooth running of the property whilst on duty, through supervision and coordination of the front office.

Duties :

  • Daily Responsibilities :

Review the “Log Report”, memos, emails, and Daily Function Sheet at the start of the shift.

  • Log all incidences and occurrences during your assigned shift into the “Log Report”.
  • Ensure that all duties of the “Guest Service Manager Daily Duties Check List” is completed.
  • Respond to PBX’ all code red calls and handle as necessary
  • Coordinate with various airlines regarding potential delayed flights.  Obtain information, complete booking form, and inform all affected departments.
  • Maintain various logs, including but not limited to : Airline / Porterage / Valet Fees and Coupons.
  • Assist Reservations Department after hours and weekends, as needed.
  • Maintain consistent communication with other departments and Managers.
  • Maintain cleanliness of the front office area.
  • Coordinate the work flow of the front office team to ensure that the front office is covered at all times, including meal breaks.
  • Handles guests’ needs and complaints.  Assist with guest discrepancies and resolve situations in a professional and positive manner ensuring all team members are providing extraordinary service.
  • Supervise lobby and front of the house employees in the absence of the respective Department / Sub-department Heads.
  • May perform other duties as assigned by the Front Office Management Team.
  • Qualifications

    Minimum Qualifications :

  • High school diploma or equivalent
  • Minimum two (2) years of front desk, guest services or equivalent experience
  • Working knowledge of hotel and front desk operations
  • Excellent written and verbal communication skills
  • Proven leadership skills, sound judgment and the ability to work well with a diverse staff.
  • Preferred Qualifications :

  • Experience in a Union setting
  • Hotel management experience
  • Additional Information

    Salary :

    66,000 - $73,670 annually

    Salary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package on top of base.

    Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.