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Help desk Jobs in Indianapolis, IN

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Last updated: 1 day ago
Help Desk Analyst I

Help Desk Analyst I

United Global TechnologiesIndianapolis, IN, US
Full-time
Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes.Primary duti...Show moreLast updated: 7 days ago
IT Help Desk

IT Help Desk

ATCIndianapolis, IN, USA
Full-time
The Helpdesk Coordinator plays a pivotal role in supporting the operational and administrative functions of the Office of Technology and Cybersecurity (OTC). Reporting directly to the CIO, this posi...Show moreLast updated: 30+ days ago
Intern - Help Desk Support

Intern - Help Desk Support

Co-AllianceIndianapolis, IN
Part-time
Our goal is to create a program that is an excellent learning experience for anyone interested in accounting, finance, I. The internship will be tailored to the interests of the intern and experienc...Show moreLast updated: 30+ days ago
Help Desk / Data Quality Analyst

Help Desk / Data Quality Analyst

JPS Tech Solutions LLCIndianapolis, IN, United States of America
Part-time
Short Description : The Help Desk / Data Quality Analyst supports the accuracy, completeness, and timeliness of immunization information systems (IIS Complete Description : This role ensures that ...Show moreLast updated: 30+ days ago
  • Promoted
Help Desk Manager, Americas

Help Desk Manager, Americas

SiriusPointIndianapolis, IN, US
Permanent
SiriusPoint is a global underwriter of insurance and reinsurance providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and ot...Show moreLast updated: 1 day ago
Help Desk Applications & Operations Support

Help Desk Applications & Operations Support

MacAllister MachineryIndianapolis, IN, US
Full-time
This position provides employee support for technical inquiries received via phone, email, and messaging applications.Troubleshoot and resolve technical issues which includes but not limited to sof...Show moreLast updated: 30+ days ago
  • Promoted
Help Desk Support (Onsite)

Help Desk Support (Onsite)

GSK SolutionsIndianapolis, Indiana, USA
Full-time
Position is 100% on-site Monday through Friday.Candidate must currently reside in Indiana to be considered for this position. Position is anticipated to be 6 months duration with the possibility of ...Show moreLast updated: 7 days ago
Help Desk Technician

Help Desk Technician

LidsIndianapolis, IN, US
Full-time
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia.Operating out ...Show moreLast updated: 25 days ago
Help Desk / Data Quality Analyst

Help Desk / Data Quality Analyst

InterSourcesIndianapolis, IN, US
Full-time
This role ensures that data submitted by healthcare providers is validated, standardized, and transformed into actionable insights. A strong foundation in T-SQL is essential for managing large data ...Show moreLast updated: 30+ days ago
Help Desk Analyst

Help Desk Analyst

VergenceIndianapolis, IN, US
Full-time
Must live in the Indianapolis area.Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.Investigate and...Show moreLast updated: 30+ days ago
Help Desk Technician

Help Desk Technician

GDITIndianapolis, IN, USA
Full-time
Contract requires US Citizenship.This role is hybrid and requires candidate to be local to the office.Transform technology into opportunity as a Help Desk Technician II with GDIT.A career in enterp...Show moreLast updated: 30+ days ago
Help Desk Coordinator Intermediate

Help Desk Coordinator Intermediate

Lorven TechnologiesIndianapolis, Indiana, United States
Full-time +3
Role : IN-IDOE Help Desk Coordinator / Intermediate.Location : Indiana Department of Education 100 N.Work Arrangement : Hybrid - 3 days onsite per week - local candidates only.Only local candidates to ...Show moreLast updated: 30+ days ago
Technician 1 - Help Desk Support

Technician 1 - Help Desk Support

MaximusIndianapolis, IN, US
Permanent
Essential Duties and Responsibilities : - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. Install, configure, maintain, and support deskto...Show moreLast updated: 2 days ago
IT Help Desk Technician

IT Help Desk Technician

Langham Logistics, IncIndianapolis, IN, US
Full-time
The IT Helpdesk Technician contributes to meeting Langham’s Life Science Services goals of exceptional customer service, quality, process improvement, and profitability by being responsible f...Show moreLast updated: 22 days ago
Help Desk / Data Quality Analyst

Help Desk / Data Quality Analyst

Cook Systems InternationalIndianapolis, IN, United States of America
Part-time
Launch Your Career with Cook SystemsReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990.Whether you're ...Show moreLast updated: 30+ days ago
Help Desk Specialist (Remote in US)

Help Desk Specialist (Remote in US)

ResultantIndianapolis, IN
Remote
Full-time
Resultant is a modern consulting firm with a radically different approach to solving problems.We don’t solve problems for our clients. Through outcomes driven by data analytics, technology solutions...Show moreLast updated: 30+ days ago
  • Promoted
Help Desk Technician

Help Desk Technician

VirtualVocationsIndianapolis, Indiana, United States
Full-time
A company is looking for a Help Desk Technician I.Key Responsibilities Serve as the initial point of contact for help desk requests via phone, email, and ticketing system Troubleshoot and resolv...Show moreLast updated: 4 days ago
Help Desk Technician

Help Desk Technician

LIDSIndianapolis, IN, US
Full-time
Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporti...Show moreLast updated: 25 days ago
Help Desk / Desktop Support Analyst

Help Desk / Desktop Support Analyst

Robert HalfIndianapolis, IN, US
Full-time
We are looking for a dedicated Help Desk / Desktop Support Analyst to join our team in Indianapolis, Indiana.This long-term contract position offers an excellent opportunity to showcase your expertis...Show moreLast updated: 3 days ago
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Help Desk Analyst I

Help Desk Analyst I

United Global TechnologiesIndianapolis, IN, US
7 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes.

Primary duties may include but are not limited to : Handles basic technical problems via the telephone and resolves first line customer issues. Logs and manages calls while utilizing the correct procedures. Handles specialized functions including fulfillment and special projects. Make appropriate and timely referrals of any requests that cannot be immediately resolved.

Requires Associate's degree or recognized trade certification; 1-2 years of personal computers, computer networking, telecommunications or configuration management troubleshooting experience; or any combination of education and experience, which would provide an equivalent background.

2-3 years customer service experience preferred. Understanding and use of SD tools preferred. Basic to intermediate technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and / or configuration management. Excellent oral, written and interpersonal communications skills required.

Preferred Skills :

  • support of Virtual Machines
  • support of Dell Wyse devices
  • support of Microsoft o365 products
  • HDI certification preferred
  • experience using ITSM modules in ServiceNow

Additional Details :

  • basic troubleshooting skills, pw maintenance / reset
  • Analyst with 1-3 years experience minimum
  • 6mo temp to convert FTE
  • remote interview process, role based situational questions
  • team has 9 associates (small)
  • training for ~6 weeks, still only 1 day / week in office, listening in on calls, shadowing, reverse shadowing, heavy monitoring
  • 40 hours a week Monday - Friday. 6AM - 3PM.

    Hybrid (varies from 1-4 days / week onsite)