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Help desk • indianapolis in
Help Desk Analyst I
United Global TechnologiesIndianapolis, IN, USIT Help Desk
ATCIndianapolis, IN, USAIntern - Help Desk Support
Co-AllianceIndianapolis, INHelp Desk / Data Quality Analyst
JPS Tech Solutions LLCIndianapolis, IN, United States of America- Promoted
Help Desk Manager, Americas
SiriusPointIndianapolis, IN, USHelp Desk Applications & Operations Support
MacAllister MachineryIndianapolis, IN, US- Promoted
Help Desk Support (Onsite)
GSK SolutionsIndianapolis, Indiana, USAHelp Desk Technician
LidsIndianapolis, IN, USHelp Desk / Data Quality Analyst
InterSourcesIndianapolis, IN, USHelp Desk Analyst
VergenceIndianapolis, IN, USHelp Desk Technician
GDITIndianapolis, IN, USAHelp Desk Coordinator Intermediate
Lorven TechnologiesIndianapolis, Indiana, United StatesTechnician 1 - Help Desk Support
MaximusIndianapolis, IN, USIT Help Desk Technician
Langham Logistics, IncIndianapolis, IN, USHelp Desk / Data Quality Analyst
Cook Systems InternationalIndianapolis, IN, United States of AmericaHelp Desk Specialist (Remote in US)
ResultantIndianapolis, IN- Promoted
Help Desk Technician
VirtualVocationsIndianapolis, Indiana, United StatesHelp Desk Technician
LIDSIndianapolis, IN, USHelp Desk / Desktop Support Analyst
Robert HalfIndianapolis, IN, USThe average salary range is between $ 34,996 and $ 58,500 year , with the average salary hovering around $ 44,050 year .
- mail carrier (from $ 44,265 to $ 300,000 year)
- owner operator (from $ 78,770 to $ 250,000 year)
- chief medical officer (from $ 193,102 to $ 250,000 year)
- hospitalist (from $ 30,000 to $ 250,000 year)
- subcontractor (from $ 101,250 to $ 241,250 year)
- pediatrician (from $ 80,000 to $ 235,000 year)
- medical director (from $ 75,633 to $ 230,000 year)
- physician (from $ 50,000 to $ 230,000 year)
- crna (from $ 175,000 to $ 230,000 year)
- dentist (from $ 150,000 to $ 225,000 year)
- Mesquite, TX (from $ 47,127 to $ 114,400 year)
- Dayton, OH (from $ 41,496 to $ 107,500 year)
- Surprise, AZ (from $ 29,250 to $ 91,250 year)
- Arlington, TX (from $ 46,000 to $ 86,667 year)
- Boston, MA (from $ 50,000 to $ 83,200 year)
- Baltimore, MD (from $ 42,640 to $ 83,000 year)
- Murfreesboro, TN (from $ 49,969 to $ 82,500 year)
The average salary range is between $ 35,100 and $ 62,462 year , with the average salary hovering around $ 42,900 year .
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Help Desk Analyst I
United Global TechnologiesIndianapolis, IN, US- Full-time
Job Description
Job Description
Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes.
Primary duties may include but are not limited to : Handles basic technical problems via the telephone and resolves first line customer issues. Logs and manages calls while utilizing the correct procedures. Handles specialized functions including fulfillment and special projects. Make appropriate and timely referrals of any requests that cannot be immediately resolved.
Requires Associate's degree or recognized trade certification; 1-2 years of personal computers, computer networking, telecommunications or configuration management troubleshooting experience; or any combination of education and experience, which would provide an equivalent background.
2-3 years customer service experience preferred. Understanding and use of SD tools preferred. Basic to intermediate technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and / or configuration management. Excellent oral, written and interpersonal communications skills required.
Preferred Skills :
- support of Virtual Machines
- support of Dell Wyse devices
- support of Microsoft o365 products
- HDI certification preferred
- experience using ITSM modules in ServiceNow
Additional Details :
40 hours a week Monday - Friday. 6AM - 3PM.
Hybrid (varies from 1-4 days / week onsite)