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It networking • lafayette la

Last updated: 2 days ago
Senior IT Technician Tier 2

Senior IT Technician Tier 2

LHC GroupLafayette, LA, United States
Full-time
Serves as a point of contact for people experiencing a variety of difficulties with software and hardware.Resolve most technical issues related to our information technology.Support the end-user de...Show moreLast updated: 3 days ago
Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

HARDY INDUSTRIESLafayette, LA, US
Full-time
Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpd...Show moreLast updated: 30+ days ago
IT Specialist

IT Specialist

InfoTECH Solutions, L.L.C.Lafayette, LA, US
Full-time
Short-Term and Long-Term Disability.The Information Technology Specialist will represent InfoTECH Solutions in resolving client issues. Specialists function primarily as experienced Tier 1 or 2 tech...Show moreLast updated: 11 days ago
IT Support Specialist

IT Support Specialist

Global Data SystemsLafayette, Louisiana, United States
Full-time
Advocate for GDS customer and maintain overall ownership for customer-impacting service requests, problems and incidents during shift / rotation. Primary point-of-contact for communication between int...Show moreLast updated: 16 days ago
  • Promoted
IT Manager

IT Manager

LED FastStartLafayette, LA, US
Full-time
DMR Technologies is a leading innovator in unmanned aerial systems and agricultural technology solutions.By combining advanced drone systems with cutting-edge equipment, we help industries moderniz...Show moreLast updated: 2 days ago
Senior IT Project Manager-Public Sector IT

Senior IT Project Manager-Public Sector IT

CGILafayette, United States
Full-time
We are seeking a seasoned Senior IT Project Manager to lead high-visibility technology projects that directly impact public services. In this role, you will manage initiatives that modernize and enh...Show moreLast updated: 30+ days ago
Technical Event Specialist - Global IT

Technical Event Specialist - Global IT

MedtronicCO Lafayette Bldg ,USA
Full-time
We anticipate the application window for this opening will close on - 15 Nov 2025.At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare acce...Show moreLast updated: 9 days ago
IT Tester

IT Tester

QuantaleapLouisiana, LA, US
Full-time
Quick Apply
IT Tester Location : Remote Duration : Long term The scope of the pr...Show moreLast updated: 30+ days ago
IT Technical Analyst I

IT Technical Analyst I

Baker HughesBroussard, Louisiana, United States
Full-time
Are you passionate about managing IT assets and delivering top-notch user experiences?.Are you skilled at explaining tech concepts to all audiences?. Baker Hughes is the leading energy technology co...Show moreLast updated: 12 days ago
Principal IT Architect - Americas Salesforce Solution & Platform Architecture

Principal IT Architect - Americas Salesforce Solution & Platform Architecture

MED Medtronic IncCO Lafayette Bldg ,USA
Full-time
We anticipate the application window for this opening will close on - 29 Nov 2025.At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare acce...Show moreLast updated: 3 days ago
IT Manager

IT Manager

DMR Technologies, Inc.Lafayette, Louisiana, United States, 70501
Full-time
DMR Technologies is a leading innovator in unmanned aerial systems and agricultural technology solutions.By combining advanced drone systems with cutting-edge equipment, we help industries moderniz...Show moreLast updated: 8 days ago
IT Transmit Senior Developer

IT Transmit Senior Developer

First Horizon BankLafayette, LA , US
Full-time
Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, or NC; Raleigh, NC.We are seeking a highly skilled Senior IT Developer with specialized strengths in...Show moreLast updated: 30+ days ago
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Senior IT Technician Tier 2

Senior IT Technician Tier 2

LHC GroupLafayette, LA, United States
3 days ago
Job type
  • Full-time
Job description

Serves as a point of contact for people experiencing a variety of difficulties with software and hardware. Resolve most technical issues related to our information technology. Support the end-user devices, connectivity and general applications used by the business. Provide guidance and assist IT Technician Tier 1 staff with customer issues. Document solutions to issues in the knowledge base for use by customers and other Service Desk Staff.

Responsibilities

  • Will serve as a point of contact for people experiencing a variety of difficulties with their software and

hardware

  • Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when
  • communicating with customers using a variety of communication and support technologies

  • Will document, prioritize, and monitor customer issues to ensure a timely resolution
  • Will work with IT infrastructure and operations team members to develop solutions to user problems and
  • update knowledgebase content to share those solutions with Tier 1 professionals as appropriate

  • Will gain proficient working knowledge of the technology that you are responsible for supporting
  • Will remain up to date with all new upgrades, system enhancements and changes to ensure effective
  • solutions are given to customers

  • Will remain current with all required continuing education and compliance training mandated by the company and supervisor
  • Will identify trends in incoming issues and effectively communicate the finds to the next level of support
  • Will maintain productivity standard as set forth by supervisor at or above 100%
  • Will display a sense of urgency and drive to complete tasks quicky
  • Will serve as escalation point for all issues that cannot be resolved at the Tier 1 level
  • Will conduct quality checks on active and closed tickets to ensure compliance with service desk operational
  • procedures and regulatory guidelines

    Qualifications

  • Associate's / bachelor's degree or appropriate level certifications preferred
  • More than 4 years’ experience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is
  • required

  • Experience with network connectivity as well as working with ISP's is required
  • Demonstrate excellent customer service skills
  • Demonstrate strong logic skills
  • Demonstrate strong mechanical skills
  • Demonstrate proficiency in supporting Microsoft Windows operating system
  • Demonstrate proficiency with Android tablets Strong mechanical skills
  • Demonstrate Excellent verbal and written communication skills
  • Demonstrate exceptional ability to think quickly and logically when under pressure
  • Demonstrate strong capability to multitask and prioritize a busy workload
  • Demonstrate the ability to train others
  • Will support testing, implementation, and the drafting of reference material for all system, application and
  • hardware upgrades and enhancements

  • Will mentor and guide all Tier 1 service desk personnel in day to day tasks, remedial training, and corrective
  • actions