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Associate Director ServiceNow Application Operations

eTeamCoppell, TX, United States
Full-time

Associate Director ServiceNow Application Operations.We are seeking an experienced ServiceNow Application Operations to lead and manage ServiceNow platform operations, application support, platfor... Show more

Sr. Manager Engineering

Blackhawk NetworkCoppell, TX, United States
Full-time

Come join our Identity engineering team to help us grow our best-in-industry Identity platform.Our mission is to create a seamless widget and API based identity solution that delivers a seamless, u... Show more

Contact Center - Technology Consultant

GroHRCoppell, TX, US
$113,000.00 yearly
Full-time

Contact Center Technology Consultant (NICE CXone)  .Contact Center Technology Consultant.This role is ideal for someone who enjoys solving technical challenges, improving system performan... Show more

ServiceNow Developer and Tester

MindlanceCoppell, TX
Full-time

Hybrid days / week onsite at Dallas, TX,.Senior ServiceNow Engineer with proven expertise in QA automation and hands-on development.This role is responsible for driving end-to-end testing, automati... Show more

Lead.NET Developer

Delan Associates, IncCoppell, Texas, United States
Full-time

Interview Process: Face-to-Face Client Interview. Show more

Software Developer (Mid-Level)

LanveraCoppell, TX, USA
Full-time
Quick Apply

US CITIZEN or GREEN CARD ONLY   (LOCAL CANDIDATES ONLY).Lanvera is the software technology leader in customer communications, serving clients with a strong focus on continuous innovation,... Show more

Data Analyst - Insurance - REMOTE

Work At Home Vintage ExpertsCarrollton, TX, US
Remote
Full-time +2
Quick Apply

Put your Insurance Experience to work – FROM HOME!.Our unique platform provides you with.WHAT YOU’LL LOVE ABOUT WAHVE.We created a welcoming place to work with friendly and professional... Show more

Network Application Engineer

IDIS AmericasCoppell, TX, US
Full-time
Quick Apply

The Network Application Engineer is a senior technical role specializing in video surveillance and access control hardware, software, and cloud infrastructure.This position involves designing, sett... Show more

.Net with Xamarin MAUI and MVVM

Shrive Technologies LLCCoppell, TX, United States
Full-time
Quick Apply

Technical Skills:<br /> <br /> <b>1) C# and.NET Core<br /> <br /> 2) SQL Server (T-SQL, stored procedures, indexing) & SQLite<br /> <br /> 3) ASP.NET C... Show more

Lead Product Software Engineer | Backend-Focused Full Stack | Node.js | Azure | SQL | AI

Wolters KluwerTX, Coppell, USA
$116,400.00 yearly
Full-time

Join us in shaping the future of tax strategy at.We’re evolving our industry‑leading capabilities into an AI‑powered ecosystem that moves beyond traditional “what‑if” forecasting.Lead Product Softw... Show more

Salesforce Technical Consultant

Bright Vision TechnologiesCoppell, TX, US
$130,000.00 yearly
Full-time
Quick Apply

Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States.This is a fantastic opportunity ... Show more

Android Developer

Inherent TechnologiesCoppell, TX, United States
Full-time
Quick Apply

Position: Android Developer </b></p> <p><b>Location: Coppell, TX***Onsite***</b></p> <p><b>Duration: 1 Years</b></p> <p>Technical S... Show more

ServiceNow Engineer

eTeamCoppell, TX
Full-time

This role is responsible for driving.ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations.The ideal candidate will bring a balanced background in.QA, automatio... Show more

Sr. ServiceNow ITSM Manager (Assoc. Director)

MindlanceCoppell, TX, United States
Full-time

Hybrid 3 Days/Week Onsite At Dallas, TX, 75019.Manage a team of application support engineers (onshore/offshore) to support operational activities, deployments of new capabilities, patching and upg... Show more

Full Stack Software Engineer

Patriot MobileGrapevine, TX, USA
$100,000.00 yearly
Full-time
Quick Apply

Patriot Mobile is America's only Christian conservative wireless provider.We offer broad coverage on dependable, nationwide 4G or 5G LTE networks.We are committed to providing our members reliable ... Show more

Lead.NET Developer

Kivyo IncCoppell, TX, US
Full-time

Location: Coppell, TX (Onsite ).The Senior Full Stack Software Engineer (Lead.The role involves collaborating with cross-functional teams to deliver high-quality solutions within scope, timeline, a... Show more

Systems Administrator V

Business Centric TechnologyCarrollton, TX, United States
$120,000.00 yearly
Full-time +1
Quick Apply

We're looking for a Systems Administrator V who will serve as the technical expert for a portfolio of business-critical systems, including Microsoft technologies, Azure Virtual Desktop (AVD), ... Show more

Diagnostic Software Developer

PACCARLewisville, TX, US
Full-time

As an Diagnostic Software Developer, you will play a key role in developing guided diagnostic procedures and vehicle diagnostic software for heavy-duty commercial vehicle electronics.You will desig... Show more

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Associate Director ServiceNow Application Operations

Associate Director ServiceNow Application Operations

eTeamCoppell, TX, United States
21 days ago
Job type
  • Full-time
Job description

Associate Director ServiceNow Application Operations

We are seeking an experienced ServiceNow Application Operations to lead and manage ServiceNow platform operations, application support, platform maintenance, upgrades, and governance activities. This role will be responsible for ensuring platform stability, service availability, compliance adherence, stakeholder management, and leading a high-performing global operations team across onshore and offshore locations.

Key Responsibilities

  • ServiceNow Platform Operations
  • Manage a team of Application Support Engineers (Onshore/Offshore) to support operational activities, deployments of new capabilities, patching, and upgrades of the ServiceNow platform.
  • Oversee and help address production issues in a timely manner, including off-hours and weekends as necessary.
  • Responsible for service-level availability of production and non-production environments.
  • Collaborate with engineering, product, and extended IT teams to ensure successful delivery of projects and ongoing support.
  • Represent the ServiceNow team during the organization's Disaster Recovery (DR) exercises.
  • Governance, Compliance & Documentation
  • Define and document policies, procedures, and standards related to application operations.
  • Ensure team adherence to client regulatory requirements and IT General Controls (ITGC).
  • Support audit activities as required.
  • Work closely with ServiceNow support teams and extended vendor teams to maintain platform hygiene and resolve performance or platform-specific issues across all environments.
  • Reporting & Continuous Improvement
  • Produce performance and SLA reporting metrics to drive continuous improvement.
  • Provide Level 2 engineering support to complement the engineering team.
  • Identify opportunities to improve operational efficiency and platform reliability.
  • Leadership & Team Management
  • Responsible for staffing, mentoring, and maintaining a high-performing operations team.
  • Foster collaboration across onshore and offshore teams working across U.S. and India time zones.
  • Effectively manage multiple competing priorities and project deliverables.

Required Qualifications

  • Experience
  • Minimum 12 years of experience in IT Management with a focus on IT Application Operations.
  • Education
  • Bachelor's or Master's degree in Computer Science or an equivalent discipline.
  • Technical Skills
  • Excellent understanding of ServiceNow platform architecture and industry best practices.
  • Strong knowledge of ITSM processes.
  • Experience with JavaScript and REST APIs.
  • Understanding of third-party integrations.
  • Certifications
  • ServiceNow Certified System Administrator (CSA) Required.
  • Additional Requirements
  • Extensive experience managing stakeholder communications.
  • Strong knowledge of compliance standards and audit processes.
  • Ability to manage multiple priorities and deliver projects successfully.
  • Excellent written and verbal communication skills with the ability to articulate technical solutions to diverse audiences.

Preferred Qualifications

  • Technical Skills
  • ServiceNow Development experience.
  • Exposure to AI/ML capabilities.
  • Preferred Certifications
  • Certified Application Developer (CAD).
  • ServiceNow Implementation Specialist (CIS) Discovery.
  • ServiceNow Implementation Specialist (CIS) CMDB.
  • ITIL Certification.