Mail handler Jobs in Fairfield, CA

CONFIRMED QUESTIONS :

Project Code : None

Please confirm if you have edited / modified the job template rate card within Fieldglass : No

Have you found a worker for this requisition? No

Have you worked with a supplier on this requisition? No

Do you have COUPA access? Yes

Would you like a supplier call? : No supplier call unless issue with finding correct candidates

Will you schedule your own interviews in Fieldglass or would you like to opt-in for StaffUp support with scheduling? : Will schedule my own interviews

Aside from the job description, can you provide an overview of what a day for this contractor will look like? Assisting customers, processing packages, running audits, deliveries.

Please rank your preferred top skill sets :

Must have skills : Customer service, experienced with working in a variety of computer systems, able to lift up to lbs

Teachable skills : mail services

Optional skills :

• How quickly are you looking to interview / hire? ASAP
• I understand this is approximately a / / to / / contract. Any possibility of extension or going perm? Yes
• This role is located in SF-CA.

Can this position be fully remote? No

Does this worker need to by any hubs? SF HUB

If the role requires the worker to be onsite? Onsite Monday- Friday, : am-pm

Any specific time zones this candidate will need to work to accommodate?

How many interview rounds and will there be any assessments?

Any other critical details to note for our suppliers? NA

Job Description : Mail Center Specialist

Location : San Francisco, CA (Onsite at Fremont St and Mission St)

Schedule : Monday-Friday, : am- : pm ( hours per week)

Overview :

We are seeking a dedicated and detail-oriented Mail Center Specialist to join our team in San Francisco. This role involves managing mail and package deliveries, providing excellent customer service, and maintaining organized and efficient mail center operations. The ideal candidate will be proficient in basic technology, possess strong communication skills, and be capable of lifting up to lbs.

Key Responsibilities :

Accept deliveries from carriers and log packages into the internal Salesforce system.

Transfer packages between buildings.

Follow and respond to internal communications within Slack and email.

Assist at the customer-facing mail center where employees pick up mail, ship outgoing mail, and receive assistance for other requests.

Create shipping labels.

Respond to tickets in the internal Salesforce system.

Complete mail and ticket audits.

Organize and keep mail center spaces clean and orderly.

Preferred Skills :

Must-Have :

Customer service

Strong verbal and written communication

Proficiency in Google Suite and other basic technology

Ability to lift up to lbs

Teachable :

Salesforce

Creating shipment labels

Prepare data and reports

Interview Process :

We aim to interview and hire as soon as possible.

The interview process will likely consist of one round, potentially with - Salesforce employees conducting a joint or solo interview.

Additional Information :

This role is not fully remote and requires the employee to be onsite.

The candidate will work in the Pacific Time Zone (PST).

There is a possibility of extension or transitioning to a permanent position.

The team is small and operates out of two buildings. The role involves data entry, customer service, and physical tasks such as lifting and deliveries. The ideal candidate should be confident with technology, capable of independent work, and effective in team collaboration.

Daily Overview :

A typical day for the Mail Center Specialist will involve :

Starting the day by accepting and logging deliveries from carriers.

Transferring packages between the two buildings.

Responding to internal communications via Slack and email.

Assisting employees at the mail center with picking up mail, shipping outgoing mail, and addressing other requests.

Creating shipping labels and responding to tickets in the Salesforce system.

Conducting mail and ticket audits.

Ensuring the mail center spaces are organized and clean.

If you are a proactive individual with a strong customer service orientation and the ability to manage multiple tasks efficiently, we encourage you to apply for this exciting opportunity.

RESPONSIBILITIES :

Sort and deliver incoming mail and packages.

Log all packages into Salesforce

Receive occasional freight deliveries

Coordinate and communicate with internal stakeholders via Salesforce / Slack.

Ship customer packages using FedEx and other shipping applications.

Requires physical labor and the ability to lift up to lbs.

Transport mail and packages among all Salesforce buildings using a variety of tools ( carts, hand trucks, etc.).

Support Salesforce employees in all mail services needs via all communication channels ( email, phone, face-to-face, Salesforce applications, etc.).

Use internal Salesforce applications for package and mail management.

SKILLS :

Excellent interpersonal communication skills and customer service experience preferred.

Proficient with Google Drive ( Gmail, Gcal, Docs)

Computer skills include typing minimum of words per minute and using basic applications such as word documents, spreadsheets, email, presentations, etc.

Ability to take direction and follow oral and written instructions

Motivated, Self-Starter

Good writing, analytical, and problem-solving skills.

Exhibits strong attention to detail

years experience.