Program director Jobs in Lincoln ne
Last updated: 14 hours ago
- Promoted
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Phlebotomy - Entry Level Training Program
Dreambound Inc.Lincoln, Nebraska Show moreLast updated: 30+ days ago
- Promoted
- New!
Management Development Program (Leadership Trainee)
Beacon RoofingLincoln, NE, United StatesClient Relationship / Program Manager
GalaxE.SolutionsLincoln, NE, United States4 days ago
Job type
- Full-time
Job descriptionExperience in Technical Application Support or Technical Implementations. Ability to make application configuration changes and implement enhancements to meet client-specific requirements. Proficient in writing database queries and diagnostic scripts to gather data for effective analysis and troubleshooting. Strong problem-solving skills, with the ability to perform root cause analysis for complex issues, and develop action plans to prevent future occurrences. Flexibility in working hours is required, with the potential to rotate shifts with other team members to provide extended support coverage. Occasional travel may be required, though it will be infrequent. Server hardware and operating system software knowledge (MS Windows Server, MS SQL, and MS .Net Framework) Ability to clearly communicate complex technical specifications to clients Excellent interpersonal and organizational skills; able to work closely with team members and customers Ability to analyze and solve complex technical problems using sound judgment and experience. Excellent presentation, client management, organizational, verbal, and written communication skills. Strong knowledge of client support procedures with attention to detail and follow-up. Proficiency in financial services industry and system implementations (workflow, AML / Fraud / Risk, regulatory and / or enterprise software solutions). Bachelor’s degree in Computer Science, Information Technology, Finance, Business Administration, or equivalent education in a related discipline.
What You Will Do
- Serve as principal point of contact for both external and internal customers in regards application queries / issues.
- Work closely with implementations and directly with internal and external customers to gain a strong understanding of their processing environment and application configuration.
- Make application configuration changes and enhancements to align to client requirements.
- Play a key role in reviewing client application and system configurations for accuracy and performance optimization.
- Perform research and problem diagnostics to determine resolutions to reported problems.
- Provide database queries and diagnostic scripts to gather information for effective analysis.
- Validate issues are resolved to customer satisfaction prior to closing inquiries.
- Provide root-cause analysis for complex issues including action plans to prevent reoccurrence.
- Efficiently and appropriately escalate issues to Tier 2 support team when warranted.
- Position normal hours are 9 : 00 AM – 6 : 00 PM; however, this position requires flexibility in work hours and may rotate with other staff members to cover extended support hours.
- Travel on an infrequent basis may be required.
Skills and Experience Needed
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Desired :
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