Resort manager Jobs in Los angeles ca

Overview :

A Resort Manager is a leader and an integral member of the Resort management team. The Resort Manager reports to the General Manager, and together they provide a smooth and profitable operation by driving revenue and managing costs. The Resort Manager must maintain an exceptional level of customer service by developing strong Shift Leads and Team Members while leading and creating a resort culture based on Servant Leadership, high quality guest / pet care, and exceptional customer service for our internal and external customers.

The Resort Manager manages the entire business as an assistant to the General Manager.

Company Overview

Based in Greater Los Angeles, National Veterinary Associates (“NVA”) is the largest private owner of freestanding veterinary hospitals and pet resorts in North America, with 700+ companion animal veterinary hospitals and pet resort locations.

NVA has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, new resort and same-store initiatives. NVA’s pet resorts business line competes in an $8+ billion industry that has grown over 5% year over year since 2015. As of 2019 over 67% of US households have a pet; industry growth has benefitted from the trends towards humanization of pets and demand for premium / luxury offerings in the animal care and goods space.

Responsibilities

General

• Understands and communicates the companies' mission, values, and objectives.
• Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the site. Ensures the General Manager and yourself are

communicating the same message and that the Shift Leads provide the same to the resort team members.

Customer Service

Operations

Team Management

Business / Financial Management

Work Environment

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications

As a Resort Manager with Pet Resorts, you must possess excellent written, verbal and hands-on employee management skills. Our ideal Resort Manager is an enthusiastic animal lover, a brand ambassador with a vested interest in the community. The Resort Manager should possess a commitment to personal development and an interest in learning about business operations, developing people, and driving revenue. You must be able to influence the direction of your resort, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.

Additional requirements for the Resort Manager include :

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Benefits :

All FT Employees are eligible for health insurance including medical, dental, vision, life insurance, and more.

All FT Employees are eligible to participate in the 401K program with company match.

K9s Only is the premier Los Angeles Dog facility proudly serving the Tarzana, West LA, Santa Monica, Beverly Hills, and Brentwood areas for over 20 years. We're proud to be the leading all-inclusive destination for canines, offering five-star training, daycare, hotel, and spa services. What sets K9s Only apart from the rest is experience, passion and success. Trust is a critical factor that should be at the top of every pet parent’s mind. At K9s Only, our clients can rest assured that when their dog is with us, they are in safe and loving hands.