Student Jobs in Raleigh, NC

Positing Details

Position Information

Position Title :

Student Accounts Manager

Posting Number : WPU0054917

University Information :

WPU provides a culture that fosters an energized team environment, builds on our strengths, promotes creativity and innovation, and encourages respect and open communication. We value our faculty and staff. We know they are important and vital to the growth of our university and culture. Senior leadership is personally dedicated to the professional growth and development of each employee. We want to help you build your career, while ensuring you have great work-life balance and flexibility.

We teach our students the skills needed for ethical citizenship, not just in the classroom, but by example. We believe in giving back to our community, and our employees take pride in working at William Peace University.

Department : Business Office

Purpose of Department :

The Business Office at William Peace University Business Office is committed to providing responsible management of financial resources with accuracy and integrity. Primary areas of focus include budget management, financial reporting, accounts payable, purchasing, student accounts, payroll, cash management, endowment management and debt management. We value work that emphasizes innovation, collaboration, and people.

Summary of Position :

The Student Accounts Manager is responsible for managing activities related to student accounts, billing (accounts receivable), and payment for undergraduate (TUG) and School of Professional Studies (SPS) students. The Manager partners closely and collaboratively with the Registrar's Office and the Office of Financial Aid to ensure a high level of customer service for students

Essential duties and responsibilities :

Location : | On-campus, in-person with occasional remote work opportunities

ESSENTIAL DUTIES AND RESPONSIBILITIES Reporting to the Assoc. Vice President for Finance and Controller, the individual holding this position is responsible for, but not limited to, the following duties :

• Manages full cycle of student billing including establishing charge definitions for tuition, housing, meal plans, and associated fees each semester.
• Oversees billing process and ensures accuracy of billing.
• Reviews and approves Student Accounts Coordinator's receipting sessions.
• Serves as backup to Student Accounts Coordinator for banking deposits.
• Works with campus partners, such as the Registrar, Communications, Information Technology, Financial Aid and Residence Life to ensure efficient and effective processes.
• Triages as appropriate, responds to inquiries. Assists students and parents / supporters with questions and payment options.
• Manages the third party payment plan including system set up and marketing to students, sending reminders, collecting payments, and assisting with questions / payments.
• Coordinates efforts with multiple departments across campus and employees at all levels to resolve student account issues.
• Contacts students regarding balances prior to collection efforts.
• Works with CFO and Controller on collections and settlements, as well as current balances and business holds.
• Maintains relationship with third party collection agency.
• Acts as a liaison for student healthcare company.
• Processes student refunds, ensuring accuracy of amounts and promoting electronic payments whenever possible.
• Maintains pacernet.peace.edu and university websites for Student Accounts and Pacer Card, including current forms, information, and announcements.
• Creates and maintains Student Accounts policies and procedures.
• Works with students / parents / supporters regarding health insurance questions.
• Manages internal and external reporting including outstanding balance reports, annual issuance of 1098T tax forms, assistance with the annual audit, etc.
• Works with Senior Accountant on various transactions as they relate to Student Account processes.
• Works effectively with diverse groups of students, families, employees, visitors, and guests.
• Perform other job-related duties and projects assigned.

SUPERVISORY RESPONSIBILITIES

Supervises the Student Accounts Coordinator as well as temporary employees and students as needed.

KNOWLEDGE, SKILLS, and ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability needed in order to perform the duties of the position, including the ability to retain on the job learned skills and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o Excellent attention to detail

o Strong interpersonal and customer service skills, must maintain professionalism at all times when discussing sensitive financial matters

o Clear written and verbal communications skills

o Good computer skills including proficiency in Microsoft Office, Excel

o Good time management skills

o Team orientation

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications :

QUALIFICATIONS Candidates who apply within established recruitment dates are required to meet the minimum qualifications to be considered for employment. Minimum qualifications are the absolute smallest amount of experience and education that provide the ability to determine if the candidate could potentially perform well in the position. Preferred are the qualifications that enable a candidate to potentially excel in the position.

Minimum Qualifications Required

Preferred Qualifications :

Hours per week :

40 hours / 12-month duration

Job Posting Date : 02 / 24 / 2025

Priority Deadline : 03 / 10 / 2025

Priority Deadline Information :

Priority consideration will be given to applications received by the Priority Date; however, applications will be accepted until the position is filled.