Support engineer • springfield ma
Posted on November 9, 2026Published By.Trillium Professional is now seeking Helpdesk Support for a 4–6-week contract in Springfield, MA!.Patient Portal Support Workflow.Step 1 – Receive Patient Cal... Show more
Maximus is seeking a Cloud Engineer to support a defense client remotely.Travel to Washington DC, Northern VA, Boston, MA and San Antonio, Texas will be required.Active Top Secret with SCI eligibil... Show more
Collaborate with Innovative 3Mers Around the World.Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that th... Show more
NOT RemoteResponsible for assisting older at-risk adults within the Protective Services department, and Anchor program and has the ability to receive screened-out referrals pertaining to housing an... Show more
Implement new equipment, manufacturing technologies, and production processes to support business growth and operational objectives.Develop, justify, and execute assigned capital expenditure (CAPEX... Show more
J5 Consulting is a Maryland based company established in 2006 to provide computing and consulting services for government and commercial entities.Our services improve Information System networking ... Show more
We're looking for a Process Engineer to own and improve the production of precision aerospace components by developing manufacturing processes, creating detailed work instructions, and designing th... Show more
As a JEMA Engineer, you’ll advance organizational objectives to standardize, automate and accelerate complex, repeatable GEOINT workflows.You’ll help drive multi-source intelligence normalization, ... Show more
Join us to create change and have an impact in homes around the world.At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our pe... Show more
The hourly rate for this position will be determined based on the specific individual served and will be provided by the program coordinator.A good faith range for this role is [$17.Per-Diem positi... Show more
Make a real difference in the lives of families as a.Therapeutic Training and Support Worker (TT&S).NFS — while enjoying the flexibility of a 4 or 5-day work week, great pay, and a supportive team!... Show more
We are looking for someone who thrives in a welcoming, customer service-oriented environment with.If you enjoy building strong relationships with clients, then look no further and apply today!.Seas... Show more
Pipeline Architecture & Development: Design, build, and maintain scalable, reliable batch and streaming data pipelines using modern distributed frameworks (e.Data Modeling & Storage: Archit... Show more
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply ch... Show more
At Redstone Restaurant Group, we're all about delivering that warm, comforting feeling you get from a home-cooked meal.Our commitment to scratch-made dishes and unbeatable customer service sets us ... Show more
Customer Service Support Associate - Bob Squad.Join Bob's Discount Furniture as a.Customer Service Support Associate - Bob Squad.In this omnichannel role, you'll assist guests in person, over the p... Show more
Recovery Support Specialist (RSS).Competitive, based on experience and qualifications.Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in s... Show more
Aircraft Support Manager in GAC Westfield.At Gulfstream, our people are at the heart of everything we do.We believe in inspiring and empowering every individual to reach their fullest potential.Fr... Show more
JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are... Show more
Drive Your Own Vehicle as a Seasonal Support Driver.Looking for a seasonal opportunity where you can stay active, work independently, and.As a Seasonal Support Driver (SSD), you’ll help deliver pac... Show more
The average salary range is between $ 84,585 and $ 149,000 year , with the average salary hovering around $ 99,930 year .
The average salary range is between $ 55,489 and $ 121,898 year , with the average salary hovering around $ 77,510 year .
Helpdesk Support
- Posted on November 9, 2026Published By
Trillium Professional is now seeking Helpdesk Support for a 4–6-week contract in Springfield, MA!
1st and/or 2nd shift is available. This is a fully onsite role. Pay rate is $25/hour.
Patient Portal Support Workflow
Step 1 – Receive Patient Call or Queue Request
• Answer incoming Patient Portal support calls.
• Review assigned Oracle Health Patient Access work queues.
• Identify the patient’s request or reason for assistance.
Step 2 – Verify Patient Identity
• Verify required patient identifiers according to Baystate Health protocols.
• Confirm demographic information as appropriate.
• Validate caregiver or proxy authorization when applicable.
• Escalate any identity discrepancies before proceeding with account access.
Step 3 – Assist With Patient Portal Activation
• Determine whether the patient has received an activation invitation.
• Assist with initial portal enrollment and account setup.
• Issue or resend activation invitations when authorized.
• Troubleshoot expired activation links or incomplete registration.
• Confirm successful account activation and login.
Step 4 – Provide Basic Technical Support
• Assist with login difficulties and password resets.
• Escalate more complex technical issues to Baystate Health IT or Oracle Health.
Step 5 – Manage Patient Access Work Queues
• Monitor assigned Oracle Health Patient Access queues.
• Process pending portal activation and enrollment requests.
• Review and resolve account access issues within authorized workflows.
• Identify and address outstanding requests to prevent backlogs.
• Escalate demographic discrepancies, identity concerns, and unresolved requests. To BH Team
• Update queue statuses and document completed work.
Step 6 – Submit and Manage ServiceNow Tickets
• Create ServiceNow tickets for issues that cannot be resolved during the initial patient interaction or queue review.
• Document the patient’s reported issue, troubleshooting performed, and actions taken.
• Categorize and assign tickets to the appropriate Baystate Health support team.
• Follow Baystate Health’s privacy and security policies when entering patient information into ServiceNow.
Apply now!
-Previous helpdesk experience
-Ability to pass pre-employment screenings
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.
By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at .
Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Want to apply for Helpdesk Support?
To apply for Helpdesk Support enter your email address below.
If you have an account with , you can also
if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.
){kind=logo}
