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Support specialist Jobs in Charlotte, NC

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Support specialist • charlotte nc

Last updated: 2 days ago

IT Support Specialist

VitalsearchgroupCharlotte, North Carolina, United States
Full-time
Quick Apply

This role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment.The id... Show more

Support Desk Specialist

Apex SystemsCharlotte, NC
$15.00 hourly
Full-time
Quick Apply

Charlotte, North Carolina (On-site).We are seeking multiple Support Desk Specialists to join our client's team in Charlotte, NC.This role involves providing inbound Tier 1 IT support to internal em... Show more

Operations Support Specialist | Operations Support [COC0031228]

ProSidian ConsultingCharlotte, NC, United States
Full-time

Operations Support Specialist | Operations Support.ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on indus... Show more

Project Support Specialist

DewberryCharlotte, NC, United States
Full-time

Dewberry is currently seeking a Project Coordinator to join our growing Charlotte, NC team.The ideal candidate will have strong knowledge of project financials, contract administration, change mana... Show more

Operation Support Specialist

ABM IndustriesCharlotte, NC, United States
Full-time

The Operations Support Specialist is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff deve... Show more

IT Support Specialist (Desktop Support)

ScentAir Technologies LLCCharlotte, NC, US
Full-time
Quick Apply

IT Support Specialist (Desktop Support) About the Role Join our IT team to handle desktop support tickets, employee onboarding, and small projects like app rollouts or workstation refreshes.Perfect... Show more

Operations Support Specialist | Operations Support [COC0031228]

ProSidian Consulting, LLCCharlotte, NC, us
Full-time

ProSidian Seeks a Operations Support Specialist | Operations Support [COC0031228] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the... Show more

Customer Support Specialist Bilingual

PrideStaffCharlotte, NORTH CAROLINA, US
$18.00 hourly
Temporary

Order Processing & Customer Service Representative Bilingual (English/Spanish).M-Thurs 8am-5pm, Friday, 8am-2:30p.Responsible for receiving and processing parts orders, maintaining organized record... Show more

Field Support Specialist

CarrierCharlotte, North Carolina, United States
$53,000.00 yearly
Full-time

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.Through cutting-edg... Show more

Student Support Specialist

Ascend Nonprofit SolutionsCharlotte, NC, USA
$40,581.00 yearly
Full-time
Quick Apply

Job Title: Student Support Specialist.Status: Full Time/Exempt/11 months .Reports To: Director, Program Operations.The Student Support Specialist is responsible for the overall planning, coord... Show more

Store Operations Support Specialist

Domino's CorporateCharlotte, North Carolina, United States
$75.00 hourly
Full-time

Conduct Operations Assessments in all US stores.Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety and Technology/Innovation.Provide hands-on tra... Show more

Replay Technical Support Specialist

DVSportCharlotte, NC, USA
$45,000.00 yearly
Full-time
Quick Apply

DVSport | Charlotte / NC / Remote.Ever wonder what officials watch so they can efficiently confirm or overturn a play, what players are studying on the sideline during a game, how teams prepare for... Show more

Retail Support Specialist

DSICharlotte, NC, US
$26.00 hourly
Full-time
Quick Apply

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more

Care Support Specialist

Touching Hearts at HomeCharlotte, NC, US
Full-time
Quick Apply

At Touching Hearts at Home, we care for seniors and families during some of the most important and vulnerable moments of their lives.Every caregiver and client is a real person counting on us.We ar... Show more

IT Support Specialist

BHS Corrugated & RoboticsCharlotte, NC, US
Full-time
Quick Apply

IT Infrastructure Specialist BHS Corrugated North America Charlotte, NC (Hybrid) Build, Support, and Improve the Technology That Keeps Business Moving BHS Corrugated North America is seeking an &#1... Show more

Software Support Specialist

Infovisa, Inc.Charlotte, NC, US
Full-time
Quick Apply

JOB DESCRIPTION   Position Title:.Product Support Specialist                      ... Show more

Markets Support Specialist

Bank of AmericaCharlotte, NC, United States
Full-time

Bank Of America Job Opportunity.At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.We do this by driving Responsible Gro... Show more

Sales Support Specialist

Global Payment Holding CompanyCHARLOTTE, NORTH CAROLINA
Full-time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldw... Show more

Client Support Specialist (Remote)

LjhorizonsCharlotte, North Carolina, United States
Remote
Full-time
Quick Apply

LJ Horizons is looking for a Client Support Specialist to provide exceptional service and assist clients through a structured coordination process in a remote setting.This position is a great fit f... Show more

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IT Support Specialist

IT Support Specialist

VitalsearchgroupCharlotte, North Carolina, United States
22 days ago
Job type
  • Full-time
  • Quick Apply
Job description

We are seeking an IT Support Specialist to provide day-to-day technical support to clinical and administrative staff. This role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment.

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly with users of all technical skill levels.

Key Responsibilities

  • Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
  • Provide first-level technical support for common IT issues, including:
    • Password resets and account lockouts
    • EMR/EHR and healthcare application access issues
    • VPN, email, and basic connectivity problems
    • Software and basic hardware troubleshooting
  • Follow documented procedures, knowledge base articles, and internal support workflows
  • Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
  • Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
  • Deliver professional, patient, and customer-focused support to users of all technical skill levels
  • Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
  • Support increased ticket or call volume during peak periods, system updates, and special projects
  • Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

  • High school diploma or GED required
  • Active HIPAA compliance credential / training required
  • 1+ year of IT help desk, service desk, technical support, or related experience preferred
  • Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
  • Strong verbal and written communication skills
  • Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
  • Strong attention to detail and ability to accurately document support activity
  • Ability to handle confidential information with professionalism and discretion

Preferred Qualifications

  • Associate degree in Information Technology, Computer Science, or a related field
  • Experience supporting users in a healthcare, clinical, medical office, or regulated environment
  • Experience with EMR/EHR systems, healthcare applications, or clinical software
  • Familiarity with ticketing systems, remote support tools, and IT documentation processes

Ideal Candidate

The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.