Technical program manager Jobs in Spokane, WA

Job ID : 2777148 | Services LLC

Want to transform the way people enjoy music, podcasts, radio, and audiobooks? Then come join the team that delivers the global audio experience on Alexa. If you're passionate about building magical experiences for customers, while solving hard, complex technical problems, then this role is for you. Work across internal teams along with the world's top music partners to deliver industry leading experiences across a growing array of Alexa supported devices and countries, all while being at the forefront of Generative AI and LLM capabilities.

Come be a part of a growing team where your ideas have the ability to reach millions. Come work on cutting-edge consumer-facing products, where every team member is a critical voice in the decision-making process. Come join a team where you'll have direct ownership and influence, setting the vision and path on how to bring our goals to reality.

Prior experience with consumer facing products, GUI / VUI consumer experience creation, interactive device development and 3P partner relationships will be critical components of this role. Join us to invent the future of how millions of customers will communicate with and through their virtual AI assistants.

Key job responsibilities

As a Sr Product Manager - Technical, you will be responsible for building Audio-related features on Alexa, acting as an agent to get things done for customers. You will own a charter focusing on new content creation and enablement, looking at both current state needs and future state opportunities. Within this, you will drive product creation across multiple audio media types, international locales, and devices. This role is cross-functional — you will work closely with engineering, science, design, business intelligence, operations, finance and executive teams to bring features to market and develop and grow business opportunities for Amazon. A successful candidate will be highly analytical, able to work effectively in a matrixed organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love.

A day in the life

Given the scope and high level of ownership that product managers have in Alexa, rarely are two days the same. You are a business owner, customer-facing representative for the service, and the point person for partner teams.

On a weekly basis, you will be working with customers to learn about the problems they are trying to solve, analyzing service and business metrics, writing PRFAQs, BRDs, iterating on product decisions with the Science and Engineering team, working with partners in solution architecture, legal, documentation, etc., thinking big to envision what is next, and exhibiting learn and be curious for different technologies, growth strategies, and market trends.

On a daily basis, you'll have a chance to work with everyone who makes products at Alexa successful, including senior leadership, engineers, business and sales experts, marketing, advocates, data scientists, content writers, and more. You will connect with customers to understand our core strengths and weaknesses. You will synthesize that feedback and other industry knowledge, with business and service data, to create strategies and test hypotheses. People will look to you on a regular basis to solve problems and connect them with specialists. To develop that expertise, you'll constantly be looking to learn by reaching out to other experts within the company and in the larger tech community, using your own product by developing samples, demos, side-projects, and through mentorship, both as a mentor and mentee. Our customers are developers and technical decision makers, so you will be using code, technical documentation, and architecture diagrams to understand problems and communicate solutions.

BASIC QUALIFICATIONS

• Bachelor's degree
• Experience owning / driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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